General Information

Req #
WD00099449
Career area
Dienstleistungen
Country/Region:
Deutschland
State:
North Rhine-Westphalia
City:
Essen
Date:
Dienstag, Juni 16, 2026
Working time:
Full-time
Additional Locations: 
* Germany - North Rhine-Westphalia - Essen
* Germany - North Rhine-Westphalia - Essen

Why Work at Lenovo

Wir sind Lenovo. Wir tun, was wir sagen. Wir stehen zu dem, was wir tun. Wir begeistern unsere Kunden.

Lenovo ist ein globales Technologieunternehmen mit einem Umsatz von 83 Milliarden US-Dollar, rangiert auf Platz 196 der Fortune Global 500 und bedient täglich Millionen von Kunden in 180 Märkten.Mit einer kühnen Vision, intelligentere Technologie für alle zu liefern, hat Lenovo auf seinem Erfolg als weltweit größtes PC-Unternehmen aufgebaut und verfügt über ein Full-Stack-Portfolio von KI-fähigen, KI-bereiten und KI-optimierten Geräten (PCs, Workstations, Smartphones, Tablets), Infrastruktur (Server, Speicher, Edge, Hochleistungsrechnen und softwaredefinierte Infrastruktur), Software, Lösungen und Dienstleistungen. Lenovos kontinuierliche Investitionen in weltverändernde Innovationen bauen eine gerechtere, vertrauenswürdigere und intelligentere Zukunft für alle, überall auf. Lenovo ist an der Börse von Hongkong unter Lenovo Group Limited (HKSE: 992) (ADR: LNVGY) gelistet. Um mehr zu erfahren, besuchen Sie www.lenovo.com, und lesen Sie die neuesten Nachrichten in unserem StoryHub.

Description and Requirements

  A person looking at a person in front of a screen Description automatically generated

Join Lenovo’s Solutions & Services Group (SSG) as a Premier Technical Support Manager, leading a team that delivers best-in-class support to our premium customers. Based in Essen, you will drive team performance, enhance technical capabilities, and continuously improve service quality and customer experience.

You’ll manage a team handling complex technical issues across Lenovo’s client portfolio, while working closely with cross-functional stakeholders to meet KPIs, optimize operations, and represent the voice of the customer across the business.

You will report to the Europe & META Premier Delivery Regional Manager.


Key responsibilities:

  • Lead day-to-day management of Premier Support team, including shifts, workload, and team wellbeing
  • Drive performance through coaching, feedback, and structured development within Lenovo framework
  • Own KPI tracking and improvement, using dashboards to identify gaps and boost service quality
  • Analyze data and reports to create clear action plans and continuous improvement initiatives
  • Design and implement training programs aligned with new technologies and team skill growth
  • Ensure the team stays technically strong, up to date, and “best in class”
  • Champion excellent customer experience by identifying issues and driving root-cause improvements
  • Collaborate closely with Service Delivery, Sales, GM, Marketing, Finance, and regional stakeholders


Qualifications:

  • Strong understanding of PC technologies, market trends, and competitive landscape
  • Confident communicator able to engage with senior stakeholders, including CXO level
  • Excellent presentation, communication, and interpersonal skills
  • Advanced proficiency in Microsoft Office and overall digital/technical tools
  • Highly organized, proactive, and comfortable managing multiple priorities in a fast-paced environment
  • Proven ability to build, lead, and motivate high-performing teams across functions
  • Solid background in IT/Technical Services, including support and/or field services exposure
  • Experience in project management, team leadership (including distributed teams), and basic financial understanding


Benefits: 
  • Employee Share Purchase Plan 
  • Employee Assistance Program, e.g., for health, legal & financial consultancy 
  • Pension Plan 
  • Meal Allowance / Lunch Vouchers 
  • Internal E-learning Development Platform Available for Employees 
  • Opportunity to Join/Create Employees Groups (inclusivity, well-being, sports, volunteering, charity, etc.) 
  • Job Rad (Bike Leasing) 
  • Mobile phone + 3 Sim Cards for Mobile Working 
  • Hybrid Working Model * 
  • Specialized Development Trainings (based on nomination process)

Women who drive Lenovo? #Women@Lenovo – Women at Lenovo. 

Please apply via our online tool with your CV (including cover letter and references). At Lenovo we are proud to be an equal opportunity company. This vacancy certainly applies for people with disabilities, too.






Additional Locations: 
* Germany - North Rhine-Westphalia - Essen
* Germany - North Rhine-Westphalia - Essen
* Germany - North Rhine-Westphalia - Essen, * Germany - North Rhine-Westphalia - Essen
* Germany - North Rhine-Westphalia
* Germany

AI PROCESSING NOTICE

We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.
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