Lenovo

• Assist and provide AM quotes and bill of materials within agreed service level agreements, focusing on accuracy and attention to detail with multiple stakeholders in the eComm organization.
• Help AM to convert quotes into orders.
• Working with Ageis team to enable tele only products to quote.
• Raising Jira tickets for any ASM and Pricing issues.
• Supports Inside Sales with following deals/orders in lifecycle including inventory insights, order status tracking, cross-team communications, and other sales operational tasks.
• Proactively looking at orders PSD and letting AM know if any major PSD change to convey customer.
• Assisting sales team with stuck orders, generating proforma invoices and loading YBBI orders.
• Develops and maintains internal support processes for sales operation activities.
• Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in the sales operation organization’s planning efforts.
• Focuses on continuous process and experience improvement, assisting with troubleshooting and development of new processes.
• Builds peer support and strong internal-company relationships with key stakeholders.
• Participates in business reviews/stakeholder calls.
• Escalate concerns promptly to leadership
• Attend training on products across vendor portfolio

• Adaptability when taking on new tasks and processes

Position Requirements:

• Bachelor’s Degree or equivalent experience
• 3-5 years’ experience in inside sales or sales operations
• Experience with CRM tools such as Salesforce, D365
• Proficiency in English including oral and writing
• Strong presentation, communication, and interpersonal skills
• Proficiency in MS Office Suite and Excel
• Ability to carry out multi-tasks under minimal supervision
• Comfortable working in a fast-paced environment
• Preferably in IT/Computer hardware background, eComm experience would be a plus