General Information

Req #
WD00006021
Career area:
Services
Country:
China
State:
Beijing
City:
北京(Beijing)
Date:
Tuesday, July 13, 2021
Working time:
Full-time

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. 

And we go big. No, not big—huge.

We’re not just a Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re in 180 markets, working with 63,000 brilliant colleagues and counting. And we’re known for the world’s most complete portfolio of smart technology, from devices to software to infrastructure.

With our ingenuity, we help millions—not just the select few—experience our version of a smarter future. 

The one thing that’s missing? Well… you...

Description and Requirements

Responsibilities:
You will be leading and collaborating with regional and functional teams to drive training across Asia Pacific Services organization:
•Delivers schedule weekly / monthly training for AP region (CEC/FS)
•Work on content for enhancement & translation
•Update KB & LEAP
•Soft skill vendor TTT drive and content refresh
•Assessment process and dashboard
•Region feedback and close looping
Specifically, this may include but not limited to:
•Analyzing Voice of Customer (VOC) to identify and prioritize opportunities for further improvement related to soft skill
•Promote e-classroom training, focus on communications and engagement
•Work with HQ training team to share feedback on tips and LEAP modules

KPIs:
•Show YoY 10% improvement in coverage, reducing repeat and OSAT
•100 + hours of coaching plan & execution for region participants
•20% improvement in assessment score
•Supervis

Key Functional Skills:
•Training delivery skills - face to face, online e-classroom and online demo (products / features)
•Identify and assess training requirements by evaluating the weaknesses and strengths
•Translate needs into training that help groom the employees for the next levels of their career path
•Good communication skills (English, Chinese, others)
•Collaboration skills in working effectively in matrix organization
•Look out for market / other geo best practices in adoption program

Education/ Qualification:
•Bachelor’s Degree in relevant disciplines
•Comfortable with digging deep into details
•Proactive self-starter and strong team collaborator
•High energy team player and quick learner
•Savvy with office productivity tools, such as Powerpoint, Excel and Word
•Experience working in a multi-national company strongly preferred
•Training experience for both f2f & online
•Capability to present intricate information to a variety of audiences

Work Experience:
•8+ years of working experience at a large, preferably tech-related company
•Strong portfolio demonstrating proven experience with training achievements and proof points
•Previous IT/Technical Services experience
•Content creation & development experience
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.