General Information

Req #
WD00087122
Career area:
Hardware Engineering
Country/Region:
Poland
City:
Warsaw
Date:
Wednesday, April 8, 2026
Working time:
Full-time
Additional Locations: 
* Poland

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers. 

Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements



Responsible for product quality support across device returns, issue management, reporting, and launch activities. The role works closely with Product, Software, Technical Service, Compliance, and Call Centre teams to ensure fast issue resolution, regulatory compliance, and strong customer experience.

Key Responsibilities

Product Triage & Analysis
  • Log returned devices in QIT and perform initial product triage, including software logging, basic hardware checks, and component swaps
  • Verify and log software and hardware failures, directly or via Service and TAM teams
  • Coordinate shipment of returned devices, samples, and components for further analysis

Issue & Quality Management
  • Raise, track, and manage Change Requests (CRs) with Product and Software teams. Validate implemented software fixes and support new software releases
  • Draft, publish, and maintain Field Service Bulletins (FSBs), providing structured customer feedback on product quality issues

Reporting & Analytics
  • Prepare internal TCRR performance reports and deliver tailored TCRR analysis for Sales and Service requests
  • Analyze product return trends, identify recurring issues, and escalate findings to Technical Service teams

Product Safety & Compliance (PS&C)
  • Perform initial assessment and detailed analysis of PS&C cases
  • Prepare reports and coordinate device return to MASC or the customer

Call Centre & Rework Support & LaunchPlus Support
  • Act as technical point of contact for call centre queries, investigate escalations, and coordinate customer reworks with external partners, including instructions and logistics
  • Own assigned products within the LaunchPlus process, maintain LaunchPlus SharePoint pages, and provide regular status and progress updates

Skills & Experience

  • Degree in Mechanical, Electrical, Software, or other Technical disciplines — recent graduates are welcome
  • Being fluent in English and Polish languages
  • Strong interest in technology and consumer electronics (e.g. smartphones and connected devices)
  • Experience or exposure to product quality, technical support, or issue management, with strong analytical and problem‑solving skills, is a strong plus
  • Ability to work cross‑functionally in a fast‑paced environment, with clear communication skills and a customer‑focused mindset



What we offer: 

  • Life Insurance 
  • Private Medical Insurance 
  • Pension Plan 
  • Multisport Card    
  • Employee Assistance Program, e.g., for health, legal & financial consultancy 
  • Internal E-learning Development Platform Available for Employees   

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations: 
* Poland
* Poland


AI PROCESSING NOTICE

We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.
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