General Information

Req #
Career area:
Wednesday, October 6, 2021
Working time:

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. And we go big. No, not big—huge. 

We’re a US$60 billion revenue Fortune Global 500 company serving customers in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that power (through devices and infrastructure) and empower (through solutions, services and software) millions of customers every day and together create a more inclusive, trustworthy and sustainable digital society for everyone, everywhere. 

The one thing that’s missing? Well… you...

Description and Requirements

Lenovo, a member of the Fortune Global 500, is the fastest growing technology company on the planet, with growth outpacing our competition quarter after quarter. Lenovo Intelligent Device Group is looking for an experienced Business Development Manager (BDM) who challenges the ordinary and seeks to innovate and drive transformation in a growing business.

The BDM will report to the Global Smart Support Services Director. This position will be responsible for the full spectrum of business development activities. Internally, BDM will interface extensively with various regional Service Sales BDM to drive awareness, creating and implementing value-add After-Sales services offerings, activities may include internal sales training messaging and training deliverables. Externally, the primary role will be to provide support as a Service Business Process consultant to the Service Sales BDM to achieve successful sales with enterprise customers. Additionally, this role also includes partner identification, engagement, and contract negotiation where relevant. Strong organizational agility, business acumen, relationship building, and solid execution are the key skills to being successful in this position. Lastly, the candidate will have a heightened focus on customer centricity for the organizations they support.

Key Interactions:

  • Lenovo Country Upsell Services Sale BDM / Segment Managers/ Account Rep (the sellers)
  • Service Delivery and Operations team for End-to-end After-Sales Services (the delivery team)
  • Customers who seek quality customer support for their product consumers (Enterprise customers)

Key Responsibilities (not exclusive):

  • In-depth understanding of our Service Offering value differentiators and appropriately applying these differentiators/ capabilities to enhance customers' business needs and influence customers effectively for successful sales engagement.
  • Continuously work with all sellers to identify and qualify sales pipeline and leads
  • Drive as well as support sellers to maximize service revenue, margin, and overall portfolio contribution
  • Build and execute to the operational plan, develop the business through the usage of data analysis, Marketing Intelligence
  • Partners segment sales, marketing teams & Affiliated Partner teams to develop & execute demand generation programs (including sales enablement and training).
  • This position is an outstanding opportunity for a highly motivated individual with business development skills, Service delivery knowledge and customer service experience.

Position Requirements:

Relationship building capabilities:

  • Deep knowledge of Service Delivery functions in all or any of these areas - Call center management, Field Service Delivery, After-sales Supply Chain management on a regional or global scale
  • Proficient in being able to sell the value of services & associated solutions; understand technology & able to articulate the practical application/contribution to customers’ requirements.
  • Keen focus on customer needs (knows how to connect with customers) with exceptional focus on business analytical skills & financial acumen
  • Ability to build effective "virtual" teams and drive results through others in a complex cross-functional organization required. Strong negotiation and influencing skills are required, as well as an ability to interact effectively with high-level decision makers/executives.
  • Be comfortable to present and speak with C-Level executives
  • Adept at managing multiple initiatives simultaneously
  • Passionate for challenges and be motivated by numerous opportunities to create and build in a fast-growing team
  • Superior verbal and written communication skills:
    • English - advanced level, spoken and written
    • Any additional European language spoken will be an added advantage.
    • 7-10+ years of experience in Services related fields
    • Experience in Development/Functional Consulting functions is desirable
    • Ability to travel when there are business needs

What Lenovo can offer you:

  • An exciting job with great opportunities for success
  • A good potential to grow both professionally and personally
  • You will be a part of the Number 1 PC vendor in the world.
  • Very nice and stimulating office environment
  • Performance-based rewards

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.