General Information

Req #
Career area:
Sales Support
United States of America
North Carolina
Additional locations:
US - Mobile
Thursday, November 4, 2021
Working time:

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. And we go big. No, not big—huge. 

We’re a US$60 billion revenue Fortune Global 500 company serving customers in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that power (through devices and infrastructure) and empower (through solutions, services and software) millions of customers every day and together create a more inclusive, trustworthy and sustainable digital society for everyone, everywhere. 

The one thing that’s missing? Well… you...

Description and Requirements

The Business Planning and Operations Leader will work in our Turnkey Solutions group.  This team creates pre-packaged, pre-configured turnkey solutions offered as-a-Service consumption with full deployment/maintenance support.  The solutions are hardware/software/services bundles that are easy, flexible, and complete.  

The ideal candidate will be comfortable continuously analyzing Lenovo’s existing Operating Models, leading the execution of business-critical workflows across multiple regions and in partnership with various partners as well as clearly communicating, presenting, and project managing proposed improvements. There will be an expectation for the candidate to be self-starting and to architect processes in a fast-paced environment.

Key success factors in this role include strong attention to detail, demonstrating a high degree of accountability and ownership, and an eye for automation and efficiency paired with the ability to document and translate comprehensive business requirements into tactical actions for cross-functional teams.


  • Lead large scale projects designing and implementing enhancements to the Operational Architecture that supports the Turnkey Solutions team in Software and Solutions Group

  • Drive operational excellence based on the continuous review of current processes and the identification of opportunity areas that create efficiencies and remove obstacles

  • Own several business-critical workflows and oversee their successful global execution

  • Work closely with our Product, Marketing, and Sales teams to build a strong understanding of our product's value proposition and manage all facets (strategy, processes, systems, reporting) surrounding the effective adoption of turnkey solutions

  • Monitor key metrics and market / competitive intelligence to derive insights and to identify opportunities for improving operations/engagement across our portfolio

  • Regularly communicate with stakeholders across the Turnkey Solutions cross-functional teams to execute on projects and establish effective feedback loops

  • Synthesize project work for leadership consumption to make effective, analytically driven decisions regarding the global operating model

  • Drive standardization and operational alignment across workflows and regions


  • 10+ years work experience in a Business Operations, Planning, E2E process design, implementation, and continuous improvement of operational processes, or Strategy/Operations Consulting

  • Demonstrated problem-solving experience, providing sound business insights and recommendations

  • Proven experience working independently, managing multiple projects simultaneously, and driving initiatives in a cross-functional environment

  • Experience in Change Management

  • Experience providing insights and recommendations in Operational Architecture design

  • Experience in Operational Workflow Management

  • Proven track record of accountability and ownership

  • Bachelor’s degree or equivalent experience; MBA preferred

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.
For US applicants: In accordance with Executive Order 14042, Lenovo adopted a COVID-19 Vaccination Policy for US-based employees. As a condition of employment, employees must adhere to Lenovo’s US Vaccination Policy and be fully vaccinated against COVID-19 by January 18, 2022, subject to any applicable accommodations. To be fully vaccinated by January 18, that means individuals must receive the final dose of a 2-dose vaccine (e.g., Moderna or Pfizer) or a single dose of Johnson & Johnson’s vaccine by January 4, 2022. This applies to all US based employees and contractors, including remote employees and interns. As a condition of employment, you must provide proof that you are fully vaccinated by January 4, 2022 or during your new employment orientation (for individuals with hire dates after January 4, 2022), or follow Lenovo’s accommodation process.