General Information

Req #
WD00009349
Career area:
Services
Country/Region:
India
State:
Karnataka
City:
BANGALORE
Date:
Thursday, December 2, 2021
Working time:
Full-time
Additional Locations: 
* BANGALORE - Karnataka - India

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. 

And we go big. No, not big—huge.

We’re not just a Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re in 180 markets, working with 63,000 brilliant colleagues and counting. And we’re known for the world’s most complete portfolio of smart technology, from devices to software to infrastructure.

With our ingenuity, we help millions—not just the select few—experience our version of a smarter future. 

The one thing that’s missing? Well… you...

Description and Requirements

Position Description

Fluency in speaking English and Hindi.
Good Technical & analytical skills.
Good verbal communication skills and e-mail etiquette
Manage customer time / responsiveness / TAT
Good customer handling and interpersonal skills.
Sound Knowledge of Lenovo Products.
Basic understanding of Lenovo key KPI’s OSAT, FTR, and repeat repair. (Cx & Cost)
Own and Follow up with Customers on Issue resolution and deliver exceptional Cx experience via E2E process.
Close loop with DSAT customers

Position Requirements:

Graduates with minimum of 3+ Years of experience in technical support

Preferred service industry exposure

Relevant technical certifications would be an added advantage

Work location – Ferns Icon & Eco space

Willingness to work in 24/7 environment

* BANGALORE - Karnataka - India