General Information

Req #
WD00009349
Career area:
Services
Country/Region:
India
State:
Karnataka
City:
BANGALORE
Date:
Thursday, December 2, 2021
Working time:
Full-time
Additional Locations: 
* BANGALORE - Karnataka - India

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable and inclusive future for our customers, colleagues, communities, and the planet.

And we go big. No, not big—huge.

We’re not just a US$70 billion revenue Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re transforming the world through intelligent transformation, offering the world’s most complete portfolio of smart devices, infrastructure, and solutions. With more than 71,500 employees doing business in 180 markets, we help millions—not just the select few—experience our version of a smarter future.

The one thing that’s missing? Well… you...

Description and Requirements

Position Description

Fluency in speaking English and Hindi.
Good Technical & analytical skills.
Good verbal communication skills and e-mail etiquette
Manage customer time / responsiveness / TAT
Good customer handling and interpersonal skills.
Sound Knowledge of Lenovo Products.
Basic understanding of Lenovo key KPI’s OSAT, FTR, and repeat repair. (Cx & Cost)
Own and Follow up with Customers on Issue resolution and deliver exceptional Cx experience via E2E process.
Close loop with DSAT customers

Position Requirements:

Graduates with minimum of 3+ Years of experience in technical support

Preferred service industry exposure

Relevant technical certifications would be an added advantage

Work location – Ferns Icon & Eco space

Willingness to work in 24/7 environment

* BANGALORE - Karnataka - India