Why Work at Lenovo
Description and Requirements
Position Description
Fluency in speaking English and Hindi.
Good Technical & analytical skills.
Good verbal communication skills and e-mail etiquette
Manage customer time / responsiveness / TAT
Good customer handling and interpersonal skills.
Sound Knowledge of Lenovo Products.
Basic understanding of Lenovo key KPI’s OSAT, FTR, and repeat repair. (Cx & Cost)
Own and Follow up with Customers on Issue resolution and deliver exceptional Cx experience via E2E process.
Close loop with DSAT customers
Position Requirements:
Graduates with minimum of 3+ Years of experience in technical support
Preferred service industry exposure
Relevant technical certifications would be an added advantage
Work location – Ferns Icon & Eco space
Willingness to work in 24/7 environment