General Information

Req #
WD00016421
Career area:
Services
Country/Region:
India
State:
Karnataka
City:
BANGALORE
Date:
Thursday, December 2, 2021
Working time:
Full-time
Additional Locations: 
* BANGALORE - Karnataka - India

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. And we go big. No, not big—huge. 

We’re a US$60 billion revenue Fortune Global 500 company serving customers in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that power (through devices and infrastructure) and empower (through solutions, services and software) millions of customers every day and together create a more inclusive, trustworthy and sustainable digital society for everyone, everywhere. 

The one thing that’s missing? Well… you...

Description and Requirements

Position Description

Fluency in speaking English and Hindi.
Good Technical & analytical skills.
Good verbal communication skills and e-mail etiquette
Manage customer time / responsiveness / TAT
Good customer handling and interpersonal skills.
Sound Knowledge of Lenovo Products.
Basic understanding of Lenovo key KPI’s OSAT, FTR, and repeat repair. (Cx & Cost)
Own and Follow up with Customers on Issue resolution and deliver exceptional Cx experience via E2E process.
Close loop with DSAT customers

Position Requirements:

Graduates with minimum of 3+ Years of experience in technical support

Preferred service industry exposure

Relevant technical certifications would be an added advantage

Work location – Ferns Icon & Eco space

Willingness to work in 24/7 environment

* BANGALORE - Karnataka - India