General Information

Req #
Career area:
Friday, October 15, 2021
Working time:
Additional Locations: 
* Chiyoda-Ku - Tokyo - Japan

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. 

And we go big. No, not big—huge.

We’re not just a Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re in 180 markets, working with 63,000 brilliant colleagues and counting. And we’re known for the world’s most complete portfolio of smart technology, from devices to software to infrastructure.

With our ingenuity, we help millions—not just the select few—experience our version of a smarter future. 

The one thing that’s missing? Well… you...

Description and Requirements

・This newly created Service Delivery role is primarily a technical role that will provide services within the Lenovo Configuration Services Facility (CFS)

・Deploy asset tags and associated labels, collection of related data and reporting

・System Integration & Configuration such as HDD Partitioning, Image Load, Standard software configuration, Standard BIOS and vPro settings for Lenovo equipment

・Track (scan in/out) each system (or peripheral) as it passes through the various stages / warehouse locations of the configuration services facility

・Provide accurate reports on all activities performed at this facility on a daily, weekly and/ or monthly basis

・Develop, analyze and maintain tools that support, and automate build and test processes

・Work with the project management team to establish, document and maintain the build process for each project

・Plan and scale resources within the facility to cope with a staggered or spiked work demand

・Actively assess/contribute to the continuous improvement of work, standards, processes and methodologies

・In order to cope with ongoing demand, provide advice around capability, scale of facility and other process improvements as deemed fit

・Maintain a clean and tidy work environment within the Lenovo configuration services facility

・You will work within a team that has a strong focus on collaborating and sharing knowledge among your peers to facilitate timely and superior delivery of requirements

・Provide training and guidance on build processes as required to other staff as deemed fit or necessary

・Has the ability to work in a high pressure environment to tight time frames

・Can manage and priorities large volumes of freight/orders


・5-10 years' proven IT experience as a Configuration Engineer in a medium to large corporate environment
・Able to problem solve and think laterally
・Proven ability to learn new and complex technology
・Able to prioritize in a fast paced, dynamic work environment
・Ability to commit and hold to delivery dates, but also work with agility and speed to respond to short-notice requests
・Effectively transfer thoughts and expresses ideas verbally in individual or group situations
・Relevant industry experience managing, designing, and implementing enterprise scale server and desktop environments
・Working Knowledge on Windows Operating Systems and MS Products
・Proven ability to troubleshoot Client solutions
・Automation and scripting skills.
・Exposure to regulated environments would be highly regarded
・Ideally technical knowledge in some of the following:
o SOE / MOE image creation and deployment
o SCCM 2012 or 2016
o Windows 7/10
o Intune and Azure or other UEM/MDM
o VMware or Hyper-V
o Microsoft White glove, Google Zero Touch, Apple DEP
o Workspace One
o Linux, OSx, iOS, Android
o Powershell
・Effective communication skills - written and verbal
・Superior customer service skills
・Fluent in Japanese & English, additional language proficiencies welcomed
・Technical Knowledge on Client (Desktop, Notebook & Tablets)
・Structured Troubleshooting Techniques ・Strong Services Industry and ‘ITIL’ acumen
・Good ability to communicate ideas, sound knowledge of MS Products
・Strong understanding of the warranty model –
・Financial acumen 

・Must currently reside in Japan


* Chiyoda-Ku - Tokyo - Japan