General Information

Req #
WD00034607
Career area:
Services
Country/Region:
United States of America
State:
North Carolina
City:
Morrisville
Date:
Wednesday, November 16, 2022
Working time:
Full-time
Additional Locations: 
* Morrisville - North Carolina - United States of America

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable and inclusive future for our customers, colleagues, communities, and the planet.

And we go big. No, not big—huge.

We’re not just a US$70 billion revenue Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re transforming the world through intelligent transformation, offering the world’s most complete portfolio of smart devices, infrastructure, and solutions. With more than 71,500 employees doing business in 180 markets, we help millions—not just the select few—experience our version of a smarter future.

The one thing that’s missing? Well… you...

Description and Requirements


Lenovo is looking to hire an Inside Sales Representative to join our Global Accounts Services team, covering North America (NA) & Latin America (LAS), focused on accelerating growth in our Solutions and Services business. You will join an engaging, energetic, and entrepreneurial team focused on driving services revenue across our Global Accounts business. As Global Accounts Inside Sales Representative, you will be assertive, goal-oriented, articulate, and possess sound communicational and customer-facing skills.

You will be responsible for developing an excellent level of product or service knowledge to address questions (from customers and the sales team) and promote offerings. You will support configuring, pricing, negotiating and quoting Services Sales Solutions as well as provide proactive follow-up to close the business opportunity.

You will drive the day-to-day operational services business in partnership with the aligned Field Global Account Services BDM and the extended Global Accounts Field team. You will report to the SSG Sales Leader for the Americas region.

The ideal candidate is responsible for demonstrating the value and benefits of Lenovo’s services solutions through customer engagement, with a primary focus on selling and/or renewing services.

Responsibilities:

  • Achieve your revenue-based quota by selling Lenovo Solutions and Services
  • Optimize Revenue and Customer Satisfaction for assigned Global Accounts regional territory and work with colleagues worldwide for seamless execution
  • Provide accurate weekly/ monthly/ quarterly sales forecasts through CRM Pipeline Management
  • Mastery of product knowledge and technical understanding of products and services to effectively assess client needs and requirements
  • Manage external competitive pressures and effectively handle objections to retain customers or win new prospect
  • Manage high volume of customer (external / internal) enquiries
  • Ensure high level of professionalism during all interactions
  • Effectively partner and build strong business relationships with both internal and external stakeholders to ensure expectations are met
  • Collaborate with cross-functional teams and management to optimize sales processes, systems and achieve a superior customer experience


Basic Qualificacions:

  • Fluent in both English and Spanish
  • 2-4 years of experience working in a customer service or overlay sales capacity preferred

Preferred Qualificacions:

  • Bachellor’s degree
  • Prior success in achievement individual and/or team sales quota/goals
  • Demonstrated ability to effectively communicate with customers and colleagues in a fast-paced environment while developing positive rapport
  • Demonstrated aptitude and success to learn and optimize new technology and data
  • Strong problem-solving skills
  • Excellent knowledge of MS Office programs
  • Good time management
  • Experience working with Microsoft Dynamics is strongly preferred
  • Demonstrated ability to manage multiple priorities effectively, with proven success
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.

Lenovo adopted a COVID-19 Vaccination Policy for US-based employees. As a condition of employment, employees must adhere to Lenovo’s US Vaccination Policy and be fully vaccinated against COVID-19, subject to any applicable accommodations. To be fully vaccinated means individuals must receive the full series of a vaccine either approved by the FDA or WHO and listed by the CDC (e.g. two dose of the Moderna, AstraZeneca or Pfizer-BioNTech vaccines; or one dose of the Johnson & Johnson vaccine). This applies to all US-based employees, contractors and interns, regardless of work location. As a condition of employment, you must provide proof that you are fully vaccinated or follow Lenovo’s accommodation process.

* Morrisville - North Carolina - United States of America