General Information

Req #
Career area:
United States of America
North Carolina
Friday, April 30, 2021
Working time:

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. 

And we go big. No, not big—huge.

We’re not just a Fortune 500 company, we’re one of Fortune’s Most Admired. We’re in 180 countries, working with 63,000 brilliant colleagues and counting. And we’re known for the world’s most complete portfolio of smart technology, from devices to software to infrastructure.

With our ingenuity, we help millions—not just the select few—experience our version of a smarter future. 

The one thing that’s missing? Well… you...

Description and Requirements

Customer relations case manager is responsible for:
 Responding and negotiating a resolution for Lenovo customers who have brought forward a complaint about Lenovo services
• The resolution of assigned customer satisfaction issues while maintaining and enhancing positive and constructive client relationships
 Ensuring that Customer Satisfaction is maintained
• Protecting Lenovo's reputation as a 1st Class supplier of Services
• Driving E2E improvement of processes with focus on SLAs, quality and cost-saving
• Tracking & recording all case history in case management tool with correct data
• Strong English verbal and written communication skills
 At least 2 years of customer care experience proving customer facing skills (phone and email)
• Experience with and/or knowledge of Lenovo PC products to include technical problem determination / recognition
 Strong organizational skills with the ability to multi-task and attend to details
 Ability to create positive customer interactions regardless of negotiation outcomes to ensure ongoing customer satisfaction and brand loyalty
 Ability to respond to periods of high volume and high stress
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.