General Information

Req #
Career area:
United States of America
North Carolina
Thursday, August 19, 2021
Working time:

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. 

And we go big. No, not big—huge.

We’re not just a Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re in 180 markets, working with 63,000 brilliant colleagues and counting. And we’re known for the world’s most complete portfolio of smart technology, from devices to software to infrastructure.

With our ingenuity, we help millions—not just the select few—experience our version of a smarter future. 

The one thing that’s missing? Well… you...

Description and Requirements

This professional Customer Care Case Manager position interfaces directly with Lenovo customers to negotiate and resolve complaint escalations regarding technical support, product quality, sales experience, and fulfillment delays.

Position Requirements:- Self starter with strong verbal and written communications skills
- Experience with and/or knowledge of Lenovo products to include technical problem determination/recognition
- Candidate must have strong organizational skills with the ability to multi-task and attend to details
- Candidate must also have the ability to create positive customer interactions regardless of negotiation outcomes to ensure ongoing customer satisfaction and brand loyalty
- Candidate should have the ability to respond to periods of high volume and high stress
- Candidate to have 2 to 3 years experience in customer relationship complaint role

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.