General Information

Req #
WD00010772
Career area:
Services
Country/Region:
Slovakia
State:
Bratislavský kraj
City:
Bratislava
Date:
Tuesday, September 7, 2021
Working time:
Full-time

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. 

And we go big. No, not big—huge.

We’re not just a Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re in 180 markets, working with 63,000 brilliant colleagues and counting. And we’re known for the world’s most complete portfolio of smart technology, from devices to software to infrastructure.

With our ingenuity, we help millions—not just the select few—experience our version of a smarter future. 

The one thing that’s missing? Well… you...

Description and Requirements

We are Lenovo!

Currently the number one PC vendor worldwide, we continue to be the fastest growing company in our respective field. We’re a leader in genuine innovation, dreaming up - and building - the technology and services that enable and inspire progress around the world.

We are dedicated to fostering an environment that encourages entrepreneurism and ownership a workplace where your talents can be challenged, and your efforts recognized and rewarded. We’re the progressive thinkers, creative doers and endless tinkerers who will always challenge the traditional and who know true groundbreakers never stand still. No matter what team you’re a part of, joining us you can create real impact.

Come & join our international team.

Position will support our customer care team, reporting to Customer Care Manager.

These are your detailed responsibilities:

• Customer Care Solution Management Administrator will be responsible to execute and manage all solutions implemented by Customer Care team, including machine replacements, refunds and service related requests.

• The role will focus on timely implementation of solutions agreed between Customer Care Manager and Customers. It will involve direct contact with internal supporting teams and its main objective is to ensure solutions are delivered up to our customers’ expectations timely.

• The owner will be responsible to manage end to end the solution creation and delivery and ensuring that case managers and internal systems are regularly updated on the progress.

• Customer care complaint management and solution implementation

• Responsible for placing necessary information and reports into internal databases and systems

• Maintain timely communication and update to internal teams ensuring correct visibility for all processed requests

• First point of contact for internal department regarding customer care solution data

• Ensure an adequate professional communication towards internal departments and take actions to constantly improve process

• Provide support on technical queries/questions by suggesting next potential action plan from the technical point of view and sharing technical statement for certain reported issued

• Provide advice on potential replacement models considering original unit and Customer Care replacement guidelines

• Focal point for L1.5/L2 interaction

• Maintain local HW stock used for complaint solutions and for external case managers

• CCT Digital Transformation focal, focusing on tools optimization to improve team's efficiency and productivity

Position Requirements:

• Order execution experience, preferably with supply chain or customer fulfilment background

• Experience in reporting

• Good team player, ability to work in small team and a wider global team to meet customer requirements

• Excellent communication skills

• Fluent English language (spoken & written)

• Highly motivated individual

• Ability to work to deadlines

• Organized and methodical person with logical approach in addressing issues

Base gross monthly salary from minimum 1600 EUR and above, depending on experience + variable part 12% of your annual earnings

What Lenovo can offer you:

• 3 sick days per year

• Additional vacation days

• 100% sick leave compensation up to 2 months per year

• A broad selection of soft / hard skills trainings and individual mentoring

• Employer contribution to the Third Pillar Pension System

We are looking forward to discussing this position with you soon!

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.