General Information

Req #
WD00040453
Career area:
Services
Country/Region:
Argentina
State:
Capital Federal
City:
CABA
Date:
Friday, September 16, 2022
Working time:
Full-time
Additional Locations: 
* CABA - Capital Federal - Argentina

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable and inclusive future for our customers, colleagues, communities, and the planet.

And we go big. No, not big—huge.

We’re not just a US$70 billion revenue Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re transforming the world through intelligent transformation, offering the world’s most complete portfolio of smart devices, infrastructure, and solutions. With more than 71,500 employees doing business in 180 markets, we help millions—not just the select few—experience our version of a smarter future.

The one thing that’s missing? Well… you...

Description and Requirements

Management of the call center customer care team.

Set and monitor customer satisfaction targets for the team.

Propose and implement suggestions for improvement in the customer care management process.

Report on up-sales metrics and suggest improvements.

Research and discover ways to increase customer loyalty.

Ensure that legal, business and financial policies and procedures are followed.

Create an open communication environment for your team

Evaluate individual performance.

Identify hiring needs, select and train new agents.

It will be the first point of escalation to resolve potential issues and offer quick fixes

Suggest new innovative techniques to increase customer satisfaction.

Great communication skills (verbal and written) and ability to forge relationships

Effective negotiation and presentation skills

Remarkable time management skills with a willingness to solve problems

Skills:

Team management and building

Language: English - Written and Oral – Advanced/Bilingual

Tools: SAP / Genesys / Dynamics 365 / Excel / Powerpoint

* CABA - Capital Federal - Argentina