General Information

Req #
Career area:
Sales Support
United States of America
North Carolina
Friday, July 16, 2021
Working time:

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. 

And we go big. No, not big—huge.

We’re not just a Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re in 180 markets, working with 63,000 brilliant colleagues and counting. And we’re known for the world’s most complete portfolio of smart technology, from devices to software to infrastructure.

With our ingenuity, we help millions—not just the select few—experience our version of a smarter future. 

The one thing that’s missing? Well… you...

Description and Requirements

Customer Collaboration Manager, North America Consumer Operations JD This is a highly visible demand planning, operations, and management role on a high-performance team whose objective is to achieve industry-leading consumer PC operations. Responsibilities include demand forecasting, supply commits, inventory planning, managing corresponding retail account operations, and consumer retail group consolidation communication. Leadership, negotiation and close collaboration with cross-functional groups such as business planning, product management, sales, marketing, supply chain, global business unit, and customer support teams are paramount to achieve key objectives. 

Accountability for Retail specific supply/demand and operations management for a major retail partner. E2E ownership of SKU lifecycle management including, forecasting, commits, CPFR and FGI. Continuously improve forecasting techniques, method, and approach with the objective of achieving optimum accuracy. Evolve and maintain documentation and standard operating procedures for demand planning processes and IT system requirements. Own and manage the supply commit process for your assigned partner. Support the efforts of Partner AE in fulfilling their responsibilities to sell and install Lenovo products, offerings, solutions, and services Effectively conduct customer briefings and recommendations, in the support and optimization of CPFR Process Work directly with the sales team, both inside and field sales; also interfaces with Geo executive team regularly Analyze complex or new situations; manage business solutions or implement new approaches, procedures, or processes Influence and advise management on critical and strategic decisions or business issues 

  • Minimum 3 years of Retail and/or e-commerce experience in the areas of the supply chain, planning, or operations. 
  • Minimum 5 years of customer interface experience. 
  • Collaborative Planning, Forecasting, and Replenishment (CPFR) management experience.
  • Knowledge of manufacturing and logistics principles 
  • Excellent verbal, written, interpersonal communication skills are essential for all internal and external interactions Ability to communicate/negotiate with all levels of a customer organization, as well as with internal executives, explain critical concepts and ideas in a clear and concise manner 

  • Goal-oriented, operationally disciplined, and initiative-driven focused on continuous improvement. 
  • Strong organizational and project management skills with the ability to think strategically.  
  • Strong financial literacy. 
  • Self-starter with a strong work ethic. 
  • Excellent communication and presentation skills with the ability to effectively influence and communicate with executive levels of management.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.