General Information

Req #
Career area:
Sales Support
Wednesday, June 12, 2024
Working time:
Additional Locations
* Canada - Ontario - Markham

Why Work at Lenovo

 We are Lenovo. We do what we say. We own what we do. We WOW our customers. 

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services. 

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit, and read about the latest news via our StoryHub

Description and Requirements

Customer Collaboration Managers(CCM) work as part of a virtual team across multiple functions to drive order load from distributors to support Lenovo’s quarterly business targets. The aim of a CCM is to be a trusted advisor to the Lenovo product and purchasing team at each distributor. Collab is limited to a sub-set of Topseller systems, visuals, and accessories which are chosen to be ‘Focus’ models by the Commercial Business Management (BM) and Product Management (PM) teams. 

The CCM provides weekly recommendations to distributors on all Focus parts to maintain specific Weeks of Inventory (WoI) targets. These recommendations are communicated through weekly collab spreadsheets and reviewed in weekly collab conference calls. A critical component of the CCM role is managing product transitions within the channel, facilitating the sell-through of existing liability product and timing the order ramp on new products. The CCMs also advise BMs based on observations as well as distributor feedback on the Focus portfolio including suggested changes and aging or problematic inventory. CCMs are regularly the distributor buyer’s first person of contact for many questions concerning products, rebates, product availability and lead times, and even order status. 

Basic Qualifications:

  • 8+ years experience
  • Bachelor's Degree

Preferred Qualifications:

  • Communication and Relational skills capable of leading complex and sometimes sensitive discussions with some of Lenovo’s largest partners (customers).  CCMs must be capable of maintaining a long term, trusted relationship with the distributor teams responsible for purchasing Lenovo products.  CCMs must be able to recognize potential confusion and resolve clearly and effectively to restore and maintain confidence.  They also must be able to effectively justify and gain partner participation in large product buys that are outside of the normal course of business.
  • Inventory calculations and principles (WoI, run rates, reservations, available-to-sell, etc)
  • Use of Excel, including extensive use of functions (e.g. vlookup), formulas, and pivot tables.
  • Qlik/Sense to be able to manipulate and export reports.
  • Working Knowledge of Lenovo Supply Chain order management and Global Logistics including proficiency using GSC’s SCI system to pull order reports and inventory data and an understanding of MoT and current factors affecting transit times.
  • Keep up a knowledge of current and future Lenovo commercial product portfolio (families, generations, CPU families, other components and features.
  • Familiarity with segment BMS and awareness of quarterly targets and objectives.
  • Data analysis including determining distributor share by brand/family, creating supply allocations, etc.

Additional Locations
* Canada - Ontario - Markham
* Canada
* Canada - Ontario
* Canada - Ontario - Markham