Lenovo

Customer Fulfillment Representative owns the communication with Retail accounts and is responsible for all Order management aspects.
You will maintain regular contact via Phone and E-mail, and ensure a high level of customer satisfaction and repeat business.

Proactively manages customer service on a daily basis and is responsible for placing all the necessary information and reports in the database. Is the first point of contact for internal departments and serves as an agent for support of salesmen and customers – for all questions regarding order status, and must ensure adequate professional communication of high quality. Provides newcomer training and takes actions to constantly improve the process as required.

Responsibilities:

• Solve all the customer open queries (e.g. estimated shipment/arrival date for orders, products going end of life, escalations)
• Manage order quality issues in order to achieve targets defined by management and ensure all necessary actions and escalations are in place
• Handle backlog of orders to ensure orders are fulfilled on time and within Lenovo agreed service lead times
• Respond to all requests in a professional and timely manner

Organization

You will report to Customer Ops Manager.

Position requirements:

• Bachelor degree or above
• 1 year experience in similar field/environment
• English - fluent oral and written
• Excellent communication skills (written and spoken)
• Basic PC skills (MS Office: Excel)
• Proactive, independent and responsible
• Work under pressure