General Information

Req #
WD00029325
Career area:
Supply Chain
Country/Region:
Slovakia
State:
Bratislavský kraj
City:
Bratislava
Date:
Thursday, May 19, 2022
Working time:
Full-time
Additional Locations: 

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable and inclusive future for our customers, colleagues, communities, and the planet.

And we go big. No, not big—huge.

We’re not just a US$70 billion revenue Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re transforming the world through intelligent transformation, offering the world’s most complete portfolio of smart devices, infrastructure, and solutions. With more than 71,500 employees doing business in 180 markets, we help millions—not just the select few—experience our version of a smarter future.

The one thing that’s missing? Well… you...

Description and Requirements

About Lenovo

We are Lenovo! 
Currently the number one PC vendor worldwide, we continue to be the fastest growing company in our respective field.
We’re a leader in genuine innovation, dreaming up – and building – the technology and services that enable and inspire progress around the world.

We are dedicated to fostering an environment that encourages entrepreneurism and ownership - a workplace where your talents can be challenged, and your efforts recognized and rewarded.
We’re the progressive thinkers, creative doers and endless tinkerers who will always challenge the traditional and who know true groundbreakers never stand still. No matter what team you’re a part of, joining us you can create real impact.


It's a maternity backfill role.

Customer Fulfillment Representative owns the communication with Retail accounts and is responsible for all Order management aspects.
You will maintain regular contact via Phone and E-mail, and ensure a high level of customer satisfaction and repeat business.

Proactively manages customer service on a daily basis and is responsible for placing all the necessary information and reports in the database. Is the first point of contact for internal departments and serves as an agent for support of salesmen and customers – for all questions regarding order status, and must ensure adequate professional communication of high quality. Provides newcomer training and takes actions to constantly improve the process as required.

Responsibilities:

  • Solve all the customer open queries (e.g. estimated shipment/arrival date for orders, products going end of life, escalations)
  • Manage order quality issues in order to achieve targets defined by management and ensure all necessary actions and escalations are in place
  • Handle backlog of orders to ensure orders are fulfilled on time and within Lenovo agreed service lead times
  • Respond to all requests in a professional and timely manner

Organization

You will report to Customer Ops Manager.


Position requirements:

  • Bachelor degree or above
  • 1 year experience in similar field/environment
  • English - fluent oral and written
  • Excellent communication skills (written and spoken)
  • Basic PC skills (MS Office: Excel)
  • Proactive, independent and responsible
  • Work under pressure

What We Will Offer You:

  • An open and stimulating environment within one of the most forward thinking IT companies
  • Flat structures and fast decision-making processes
  • A modern and flexible way of working to combine personal and professional life, working from home
  • An international team with a high focus on Gender Diversity
  • Attractive compensation package


We are looking forward to discussing this position with you soon!

Base gross monthly salary from minimum 1250 EUR and above, depending on experience + variable part 


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.