General Information

Req #
Career area:
Hardware Engineering
United States of America
North Carolina
Friday, August 20, 2021
Working time:

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. 

And we go big. No, not big—huge.

We’re not just a Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re in 180 markets, working with 63,000 brilliant colleagues and counting. And we’re known for the world’s most complete portfolio of smart technology, from devices to software to infrastructure.

With our ingenuity, we help millions—not just the select few—experience our version of a smarter future. 

The one thing that’s missing? Well… you...

Description and Requirements

Lenovo’s ThinkPad & Accessories Product Engineering team is currently recruiting a Computer/Electrical/Mechanical Engineer with a passion for working on PC platforms (x86). In this exciting position you will be part of our Customer Quality team responsible for helping our largest customers most effectively deploy, use, and debug our industry-leading ThinkPad Notebook PCs, Accessories, & Smart IoT devices.

An ideal candidate will have experience with PC architecture, system software, and general PC troubleshooting. As a Product Engineer you will use your problem solving skills as well as analytical abilities to unravel complex issues in a diverse environment of systems from multiple vendors, and then quickly develop a solution for the customer. As a member of the ThinkPad & Accessories Customer Quality Engineering team, you will have the opportunity to work with customers as well as a highly motivated and diverse team of engineers and suppliers. You will assist with multiple customer issues at one time starting with recreation of the issue, root cause analysis, development of a solution, and deployment of that solution. After solving the customer issue, you will then help drive improvements into the next generation of products through our SMB Development organization and the Lessons Learned process. In addition to working customer issues, you will have the opportunity of being the voice of the customer during the development phase of future products. This is an excellent opportunity to work with global development teams and customers, so effective communication is critical. You should also have strong initiative, spirit, and a desire for tackling challenges.

This role will be primarily focused on supporting Lenovo Accessories, Docks, and Think Smart Collaboration systems and IoT devices. Working cases along-side engineers supporting the various Lenovo PC brands (ThinkPad, ThinkCentre, ThinkStation, & Consumer) is typical, so strong cross-geo teaming skills is a must. This position is essential for representing our Customers, and their experiences using our products, to product Development and our ODMs.

Position Requirements:

- Familiarity with PC architecture.

- Ability to understand complex systems and multi-faceted problems.

- Strong analytical and creative problem solving skills to resolve design issues.

- Excellent teamwork and verbal and written communication skills.

- Willingness to travel domestically and internationally, including working hours needed to resolve customer issues. (This role requires working with a worldwide, cross organizational team.)

- Bachelor’s Degree or greater in Electrical Engineering, Computer Engineering, or Mechanical Engineering. MS in one of the above is a plus.

- Ability to take on challenges of new technical trends, and adapt to manage customer quality for a fast-moving product portfolio.

- Ability to work in cross-functional and multi-cultural environment

Optional Skills or Experience:

- Project/Operational Management and/or Quality Assurance experience

- Hardware/Software Development

- USB-C or Power delivery technology

- Cloud Based hardware/software and Smart IoT knowledge or solutions

- Decision Making

- Mandarin Chinese Language

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.