General Information

Req #
Career area:
Hardware Engineering
United States of America
North Carolina
Monday, April 3, 2023
Working time:
Additional Locations
* United States of America - North Carolina - Morrisville

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable and inclusive future for our customers, colleagues, communities, and the planet.

And we go big. No, not big—huge.

We’re not just a US$70 billion revenue Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re transforming the world through intelligent transformation, offering the world’s most complete portfolio of smart devices, infrastructure, and solutions. With more than 71,500 employees doing business in 180 markets, we help millions—not just the select few—experience our version of a smarter future.

The one thing that’s missing? Well… you...

Description and Requirements

Lenovo’s quality team is currently seeking a senior customer quality engineer for the desktop and workstation team. In this position you will be performing failure analysis on customer defects, issue resolution, and implementing future product improvements.


  • Perform failure analysis of product defects
  • Drive defect resolution with product owners
  • Drive future product improvements
  • Perform onsite customer investigation as needed
  • Mentor junior engineers
  • Lead resolution efforts for complex technical root cause unknown field issue(s) involving key Lenovo customers and products

Basic Qualifications:

  • BS in Electrical/Computer Engineering or related fields
  • 7+ years experience as a Quality Engineer
  • Knowledge of PCB and IC construction
  • Advanced knowledge of PC architecture
  • Well versed with oscilloscopes, X-Ray machine, SEM, FTIR, etc.
  • PC hardware and software troubleshooting skills

Preferred Qualifications:

  • MS degree or higher in Electrical/Computer Engineering or related fields
  • Strong analytical, problem solving and strategic abilities
  • Strong verbal and written communication
  • Strong attention to detail
  • Flexibility to work some evening hours
  • Ability to travel both domestically and internationally as needed
  • Team player attitude with the ability to work proactively & autonomously

This role will be based in our North American HQ in Raleigh, NC. All candidates need to be local to the Raleigh area or open to relocation. Lenovo North America has transitioned to a hybrid work environment at least three days a week in-office with the flexibility option of working up to two days a week remotely.

Learn more about why it’s great to work at Lenovo - 

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.

Lenovo adopted a COVID-19 Vaccination Policy for US-based employees. As a condition of employment, employees must adhere to Lenovo’s US Vaccination Policy and be fully vaccinated against COVID-19, subject to any applicable accommodations. To be fully vaccinated means individuals must receive the full series of a vaccine either approved by the FDA or WHO and listed by the CDC (e.g. two dose of the Moderna, AstraZeneca or Pfizer-BioNTech vaccines; or one dose of the Johnson & Johnson vaccine). This applies to all US-based employees, contractors and interns, regardless of work location. As a condition of employment, you must provide proof that you are fully vaccinated or follow Lenovo’s accommodation process.

Additional Locations
* United States of America - North Carolina - Morrisville
* United States of America
* United States of America - North Carolina
* United States of America - North Carolina - Morrisville