General Information

Req #
Career area:
Hardware Engineering
United States of America
North Carolina
Additional locations:
US - Morrisville
Monday, September 27, 2021
Working time:

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. And we go big. No, not big—huge. 

We’re a US$60 billion revenue Fortune Global 500 company serving customers in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that power (through devices and infrastructure) and empower (through solutions, services and software) millions of customers every day and together create a more inclusive, trustworthy and sustainable digital society for everyone, everywhere. 

The one thing that’s missing? Well… you...

Description and Requirements

About Our Team

Lenovo is a workplace where people’s talents can accelerate, their efforts are recognized and rewarded. We are working to build a company of people who represent a wealth of cultures and experiences. Lenovo is a world-wide leader in providing innovative solutions for commercial and consumer market.

Join us and together let’s shape the world of tomorrow.

We are looking for a Supply Chain Customer Quality Engineer who will assist in driving consistency and continuous improvements in product performance across Lenovo’s Cloud Service Provider Customer base through Data Analytics. The candidate will assist the Customer facing CQE team with ongoing support of the E2E SC Quality relationship with customers to meet or beat targets. The candidate will be a primary contact for internal interactions with the CQE team, the MQE team, and the leadership team.

You will report to Supply Chain Customer Quality Engineering Manager supporting the CQE team. You will participate in many different projects together with other functions to grow a broad and deep SC background.

What You'll Do:

  • Establish individual goals, strategies, and procedures
  • Assists with E2E SC Client Facing Quality customer relationships to drive continuous improvements using data analytics.
  • Review customer’s quality KPIs and help drive product performance to meet those targets using trend analysis. 
  • Analyze end-to-end customer data and identify opportunities for improvements.
  • Drive consistency in product performance across WW MFG sites and DataCenter processes for Cloud Service Provider Products
  • Learn to make quick, effective decisions and prioritize your projects to focus on the ones that have the highest impact to the business.
  • Facilitate internal and external meetings as necessary to understand quality data.
  • Develop and document quality metrics and create presentations/reports to the customers and your Lenovo team.
  • Support the existing CQEs in their customer facing roles and grow your own capabilities to take on customer facing conversations.
  • Co-work with global teams in sharing customer data as necessary.

Basic Requirements:

  • 1+ years’ experience in Supply Chain Engineering, Supply Chain Operations, or a Manufacturing environment.
  • 1+ years’ experience managing customer quality relationships – Cloud Service Providers a plus!

Preferred Qualifications:
  • Bachelor's or Master’s degree in Supply Chain Engineering, Industrial Engineering, Sales Engineering, or Quality Management
  • Analytical and Problem-solving skills using data
  • Willingness to ‘roll your sleeves up’ and dig deep into Manufacturing and Field Data
  • Project management/leadership skills
  • Proven ability to successfully manage multiple tasks at one time
  • Ability to overcome obstacles and meet deadlines in a dynamic environment
  • Fluent in English, other languages a plus

What We Will Offer You:

- Experience in a Top 25 recognized Worldwide Supply Chain and leading edge Manufacturing company

- An open and stimulating environment within one of the most forward thinking, dynamic companies

- A fast paced, exhilarating diverse company

- A modern and flexible way of working to combine personal and professional life

- An international team with a high focus on Diversity

- Attractive compensation package

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.