General Information

Req #
WD00004918
Career area:
Services
Country:
Mexico
State:
Distrito Federal
City:
Mexico D.F.
Date:
Wednesday, July 21, 2021
Working time:
Full-time

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. 

And we go big. No, not big—huge.

We’re not just a Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re in 180 markets, working with 63,000 brilliant colleagues and counting. And we’re known for the world’s most complete portfolio of smart technology, from devices to software to infrastructure.

With our ingenuity, we help millions—not just the select few—experience our version of a smarter future. 

The one thing that’s missing? Well… you...

Description and Requirements

A CSM, or Customer Success Manager, is the person in charge of maintaining contact with our customers. Their main function is to ensure that the customer's experience with Lenovo is the best possible and to be always available to resolve any issues or questions that may arise. The CSM will be responsible for guiding and integrating customers into the Lenovo dynamic, so that they can benefit the most of the products and services purchased. He/she is the one who performs the onboarding of the customer, contextualizing him/her with Lenovo's methods, processes and tools for the products and services acquired.  Among its main functions are: - Manage the customer's relationship with Lenovo guiding them so that they can make the most of their relationship with Lenovo by understanding how it works, communicating their doubts and having information available for decision making. - Monitor and be responsible for customer satisfaction. Something fundamental to achieve customer loyalty is to anticipate their problems, being essential to create a communication channel that allows us to know their needs and identify areas for improvement. - Educate the customer on Lenovo's support processes. - Support in critical situations. The CSM will be Lenovo's ambassador to the customer, accompanying them in any problem that may arise in relation to the products and services purchased. - Ensure compliance with contracted KPI's and SLA's. - Be the focal point of Lenovo facing the customer. Position requirements: - Excellent communication skills. - Technical knowledge in X86 platform, Storage, OEM. - Intermediate level of English - Customer satisfaction oriented
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.