General Information

Req #
WD00029131
Career area:
Services
Country/Region:
United Kingdom
State:
Hampshire
City:
BASINGSTOKE
Date:
Friday, April 29, 2022
Working time:
Full-time
Additional Locations: 
* BASINGSTOKE - Hampshire - United Kingdom
* Bratislava - Bratislavský kraj - Slovakia
* Rueil-Malmaison - Hauts-de-Seine - France
* Stuttgart - Baden-Wurttemberg - Germany

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. And we go big. No, not big—huge. 

We’re a US$60 billion revenue Fortune Global 500 company serving customers in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that power (through devices and infrastructure) and empower (through solutions, services and software) millions of customers every day and together create a more inclusive, trustworthy and sustainable digital society for everyone, everywhere. 

The one thing that’s missing? Well… you...

Description and Requirements

Our Strategic Sales team is looking for a new team member who will be devoted to our EMEA strategic accounts. You will act as a strategic partner serving as the voice of the customer and capturing the vision set forth by the Sales account team and Solutions Consultants to ensure technology value propositions are realized.

This is a highly visible role within the Solution Selling Team and reports directly into the EMEA Solution Sales Manager and matrixed to Senior Sales leaders across the EMEA region. 

What will be your key roles & responsibilities?

  • Actively serve a portfolio of assigned strategic accounts across several vertical industries
  • Develop a professional relationship with key customers through the provision of product and operational services, training, and customer services.

Project Management

  • Coordinates and tracks progress on key customer project implementation
  • Acts as liaison between Sales Account Executives in EMEA and other geographies
  • Ensures successful onboarding via spearheading or delivering training and customer experience days.  Uses this process as an opportunity to develop additional revenue streams for Lenovo.

Technical

  • Manages technical and related action items of all customer projects post-sale through advanced technical skills. Conducts root cause analysis and seek ways to improve customer experience. Bridges the gap between Account Executives, Technical Solution Architects and  Level 1/Premier post-sales support.
  • Manages technical escalations as a customer liaison while cases flow through the various support functions; business-impacting technical challenges, detailed imaging questions, etc.
  • Critical Situation Management

Customer Experience

  • Assist with global lifecycle management – catalogue creation/management, product availability and/or constraint alerts
  • Works with Lenovo Services in aggregating and delivering customer health data (break fix analysis, service history reports) for Quarterly business reviews with the Account executive.
  • Administers client surveys and shares back results to our Customer Experience (CX) strategy teams to drive Customer Satisfaction improvements 

What do we expect from you?

  • 5 – 8+ years of strategic technology sales experience in a sales, customer success or customer support role
  • Customer facing experience and knowledgeable of the sales and project management process in the tech sector
  • Extensive knowledge of the Intelligent Devices space and relevant trends, including hardware deployment /management best practices
  • High technical aptitude
  • Comfortable establishing credibility with decision makers and influencers at strategic customers 
  • Superior organizational skills and project/time management abilities 
  • Entrepreneurial mindset with ability to identify value in an unstructured situation 


What we will offer you: 

  • An open and stimulating environment within one of the most forward thinking IT companies 
  • Flat structures and fast decision-making processes 
  • A modern and flexible way of working to combine personal and professional life 
  • An international team with a high focus on diversity 

Note valid for Slovakia only: Base gross monthly salary from 2250 EUR, depending on experience + variable part. For the UK and other countries, the salary details will be discussed during the recruitment process

At Lenovo we are proud to be an equal opportunity company. This vacancy applies for people with disabilities, too.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.

* BASINGSTOKE - Hampshire - United Kingdom, * Bratislava - Bratislavský kraj - Slovakia, * Rueil-Malmaison - Hauts-de-Seine - France, * Stuttgart - Baden-Wurttemberg - Germany