General Information

Req #
Career area:
United States of America
North Carolina
Wednesday, August 4, 2021
Working time:

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. 

And we go big. No, not big—huge.

We’re not just a Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re in 180 markets, working with 63,000 brilliant colleagues and counting. And we’re known for the world’s most complete portfolio of smart technology, from devices to software to infrastructure.

With our ingenuity, we help millions—not just the select few—experience our version of a smarter future. 

The one thing that’s missing? Well… you...

Description and Requirements

The North America Critical Situation Project Manager is responsible for managing cases with our global, enterprise, SMB, and education level customers that require quick and efficient resolution to their PC product issues. Will work with our Chromebook and ThinkPad product offerings.

Responsibilities include: 

- Assigned ownership for coordinating resources necessary to address critical situations 
- Reviews problem and defines actions need to address customer issue 
- Defines what data is required to support customer solutions 
- Analyzes inventory and failure data to determine issue and customer exposure 
- Engages appropriate internal resources needed to resolve customer issue 
- Engages and presents issues to Executive management, as needed 
- Must have strong organizational/soft skills with the ability to multi-task 
- Ability to deliver negative outcomes to customers 
- Ability to negotiate with customers and de-escalate negative situations -Ability to handle high volume 
- Tracks solution to conclusion 

Position Requirements: 

- 1-3 Years’ experience working with customer issue resolution 
- 1-3 Years' experience working with MSD/Teams/Excel/Sharepoint 
- Personal Computer technical knowledge a plus. 
- Must be very organized, customer focused, and have a passion for customer satisfaction. 
-  Excellent interpersonal and communication skills. Will work with internal and external groups 
- Knowledge of Personal Computer industry 
- Project management skills a plus  
- Engineering background a plus 
- Sales skills a plus
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.