General Information

Req #
Career area:
Bratislavský kraj
Wednesday, September 22, 2021
Working time:

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. And we go big. No, not big—huge. 

We’re a US$60 billion revenue Fortune Global 500 company serving customers in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that power (through devices and infrastructure) and empower (through solutions, services and software) millions of customers every day and together create a more inclusive, trustworthy and sustainable digital society for everyone, everywhere. 

The one thing that’s missing? Well… you...

Description and Requirements

We are Lenovo! 

Currently the number one PC vendor worldwide, we continue to be the fastest growing company in our respective field. We’re a leader in genuine innovation, dreaming up and building the technology and services that enable and inspire progress around the world.

We are dedicated to fostering an environment that encourages entrepreneurism and ownership - a workplace where your talents can be challenged, and your efforts recognized and rewarded. We’re the progressive thinkers, creative doers and endless tinkerers who will always challenge the traditional and who know true groundbreakers never stand still. No matter what team you’re a part of, joining us you can create real impact. On this role you will be reporting to the Consumer Segment Lead. 

These are your detailed responsibilities:

Assist in the management of the Consumer Segment operational and financial performance

Work with Market SDM’s to identify performance improvements - including PTAT, Repeat repair, Parts per serial number, Top3 Box and OSat. etc.

Participate in regular Operations and Quality Performance audits and reviews

Standardisation of reporting requirements across the Consumer Segment utilising Project X data, emPower and PowerBI dashboards, while driving adoption across EMEA

Gather & apply industry best practices and benchmarks so as to apply "best-in-class" process models and target performance metrics.

Over-see Consumer projects/initiative implementation

Position Requirements:

>5 years of field service delivery experience in computer technology companies

Bachelor’s Degree or equivalent

Strong data analysis

Strong task execution & problem solving

Good understanding of typical Services and Warranty legal terms and conditions of specific regions.

Able to fully understand business finance and KPI measurements.

English (verbal and written)

Solid service management knowledge

Project management skills with Lean/Six Sigma Green Belt certification would be an added advantage

What We Will Offer You:

An open and stimulating environment within one of the most forward thinking IT companies

Flat structures and fast decision-making processes

A modern and flexible way of working to combine personal and professional life

An international team with a high focus on Gender Diversity

Attractive compensation package

Base gross monthly salary from minimum 3400 EUR and above, depending on experience + variable part 

We are looking forward to discussing this position with you soon!

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.