General Information

Req #
WD00029534
Career area:
Services
Country/Region:
Slovakia
State:
Bratislavský kraj
City:
Bratislava
Date:
Tuesday, May 3, 2022
Working time:
Full-time
Additional Locations: 

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. And we go big. No, not big—huge. 

We’re a US$60 billion revenue Fortune Global 500 company serving customers in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that power (through devices and infrastructure) and empower (through solutions, services and software) millions of customers every day and together create a more inclusive, trustworthy and sustainable digital society for everyone, everywhere. 

The one thing that’s missing? Well… you...

Description and Requirements




The Role of Easy Install Delivery Specialist is part of the EMEA Technical Services team , s post-Sales Support unit within the EMEA Services Organization .

Easy Install is a new SMB-focused offering designed to provide new hardware installation and data migration services in an ‘’off the shelf’’ model .

The Easy Install Specialist role is responsible for managing, tracking and resolving  customer requests , communicate with the customer and service partners

provide a delivery and vendor management. 


Responsibilities

  • Monitor Easy Install Queue in MSD system for any new Work Orders
  • Contact customers, coordinate work plans and capture key information to ensure successful delivery of Easy Install
  • Measure Easy Install vendor performance against SLAs
  • Communicate delivery performance to leadership team
  • Work with vendor to improve processes and execution to ensure SLAs are met
  • Review customer experience feedback and work with vendor to develop solutions to CX issues
  • Review vendor invoices and submit for payment within established payment timeline
  • Act as Easy Install SME as the offering grows – including the knowledge transfer to other Easy Install delivery leads across the world


Position Requirements:

  • Degree in computing subject or in electronic engineering
  • 3+ years of experience at customer support function
  • Strong communication skills
  • Vendor management experience
  • The logical and methodical approach in addressing issues.
  • Problem determination skills.
  • Strong customer-facing skills both by phone and email
  • Communicative English is required, another language is an advantage
  • Hard worker, passionate about technical topics, goal-oriented
  • Project Management skills are an advantage

Base gross monthly salary from minimum 1800 EUR and above, depending on experience + variable part 12% of your annual earnings


You will report to EMEA Technical Services Support Manager. 


What we will offer you:

  • An open and stimulating environment within one of the most forward-thinking IT companies
  • Flat structures and fast decision-making processes
  • A modern and flexible way of working to combine personal and professional life
  • An international team with a high focus on diversity
  • Attractive compensation package