General Information

Req #
Career area:
Sales - Inside Sales
United States of America
North Carolina
Monday, November 15, 2021

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. 

And we go big. No, not big—huge.

We’re not just a Fortune 500 company, we’re one of Fortune’s Most Admired. We’re in 180 countries, working with 63,000 brilliant colleagues and counting. And we’re known for the world’s most complete portfolio of smart technology, from devices to software to infrastructure.

With our ingenuity, we help millions—not just the select few—experience our version of a smarter future. 

The one thing that’s missing? Well… you...

Description and Requirements

Lenovo is not just another technology company. We make the technology that powers the world’s best ideas. We design tools for those who are driven by accomplishment. We are the company that powers the people who Do. The engine that helps them Do more. Do better. Do what’s never been done. And we are united in the quest to help our users defy the impossible. We are looking for driven individuals who thrive in a truly global company and culture… …..come put your career on the fast track with the fastest-growing PC company in the world!! 

Lenovo is hiring experienced Call Center candidates to staff our US Consumer Sales team located on our Morrisville Corporate Campus. 

Responsibilities include: 
• Answering telephone calls/responding to chats and outbound calling as needed 
• Consultative selling; asking questions to seek out the best solution needed 
• Offering financial options and additional services on every interaction 
• Ensure to wrap up every sale with reviewing the return policy and sharing the OVP link 
• Customer satisfaction; asking and answering questions in a professional manner 
• Follow up communication with the customer on order status 
• Improves quality results by adhering to standards and guidelines 
• Attends mandatory training and additional education opportunities 
• Achieves all sales targets and KPIs based on the business needs/strategy

Consumer Sales representatives will work in a fast-paced, results driven environment. Consumer Sales employees will work rotating shifts which can vary based on interaction volumes and customer needs. The contact center hours are Monday - Friday 8:00am - 9:00 pm ET; Some weekends and holidays are required. This is a full-time sales opportunity in a professional work environment with opportunities to advance. Representatives are paid a competitive base plus bonus. Benefits include company paid training, paid vacation, 401K with company match, medical, dental, vision, free on-site fitness center, and discounts on award-winning Lenovo ThinkPad products, IdeaPads. Multiple positions are available.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.
For US applicants: In accordance with Executive Order 14042, Lenovo adopted a COVID-19 Vaccination Policy for US-based employees. As a condition of employment, employees must adhere to Lenovo’s US Vaccination Policy and be fully vaccinated against COVID-19 by January 18, 2022, subject to any applicable accommodations. To be fully vaccinated by January 18, that means individuals must receive the final dose of a 2-dose vaccine (e.g., Moderna or Pfizer) or a single dose of Johnson & Johnson’s vaccine by January 4, 2022. This applies to all US based employees and contractors, including remote employees and interns. As a condition of employment, you must provide proof that you are fully vaccinated by January 4, 2022 or during your new employment orientation (for individuals with hire dates after January 4, 2022), or follow Lenovo’s accommodation process.