General Information

Req #
100013458
Career area:
Services
Country:
Brazil
State:
São Paulo
City:
SAO PAULO - SP
Date:
Wednesday, May 26, 2021

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. 

And we go big. No, not big—huge.

We’re not just a Fortune 500 company, we’re one of Fortune’s Most Admired. We’re in 180 countries, working with 63,000 brilliant colleagues and counting. And we’re known for the world’s most complete portfolio of smart technology, from devices to software to infrastructure.

With our ingenuity, we help millions—not just the select few—experience our version of a smarter future. 

The one thing that’s missing? Well… you...

Description and Requirements

Motorola Mobility, A Lenovo Company, is one of the world’s fastest growing smart phone providers, creating groundbreaking, affordable, high-quality products designed and built with the global customer in mind. And it’s our people who make this all happen. We are thinkers, risk-takers and problem solvers, working together to constantly challenge the status quo. If you share our commitment to ingenuity, creativity and innovation we want you to help us define our world of tomorrow. Motorola is at the forefront of designing and developing products supporting 5G technology. Explore the opportunities and apply today. 


Main Responsibilities:
  • Support the customer service operations, being the interface between Motorola and the supplier to align processes and procedures.
  • Responsible for reports and KPIs, quality calibrations, understanding the difficulties of the operation to identify any support needed from the different teams. 
  • Responsible for organizing training and designing improvement processes, always considering the consumer's experience. Map and design new processes.
  • Monitor performance initiatives and provides status reports and suggest action plan based on performance goals.
  • Responsible for supporting multidisciplinary teams, assisting in whatever is necessary.
  • Responsible for opening tickets directly with specific providers for corrective actions.
  • Ensure Quality and Financial targets are met according to plan.
  • Actively participate in vendor workforce planning and training.

Qualification:
  • Bachelor degree.
  • Advanced/Fluent English is a plus.
  • Excellent verbal, written, interpersonal skills.
  • Experience in day-to-day interaction with customer service operations and internal teams.


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.