General Information

Req #
WD00100394
Career area:
Information Technology
Country/Region:
Brazil
State:
São Paulo
City:
Sao Paulo
Date:
Monday, June 8, 2026
Working time:
Full-time
Additional Locations: 
* Brazil - São Paulo - São Paulo
* Brazil - São Paulo - Sao Paulo

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers. 

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Role Overview

This role provides on-site technical support for a Business Impact Area (BIA) environment, supporting mission-critical users, including VIP stakeholders.

The position is focused on delivering high-quality support for trading desk environments and financial market applications, ensuring minimal disruption and rapid resolution of issues.

Key Responsibilities

  • Provide on-site technical support for VIP users and business-critical environments
  • Manage and resolve assigned support tickets, ensuring all actions are accurately recorded in ITSM systems
  • Handle and coordinate ticket requests, including those received through messaging platforms
  • Support configuration, installation, and ongoing maintenance of market data systems (e.g., Bloomberg, Reuters, Broadcast, Dealing, Agência Estado, BMF)
  • Plan and execute hardware setup, relocation, and upgrades for trading desks and financial applications
  • Provide rapid response and resolution for system outages affecting trading environments
  • Diagnose and resolve hardware and software issues for end users
  • Support both proprietary and commercial systems
  • Install and maintain monitor setups, including suspended mounts and workstation configurations
  • Execute equipment relocation across locations and floors as required
  • Perform hardware break/fix support as needed

Key Skills & Competencies

  • Strong written and verbal communication skills
  • Solid technical knowledge of hardware and software support technologies
  • Experience troubleshooting and resolving intermediate-level technical issues
  • Understanding of operational workflows and ability to collaborate effectively across teams
  • Ability to produce clear and detailed technical documentation
  • Familiarity with trading desk tools and financial market systems (e.g., Bloomberg, Reuters, Broadcast, Dealing, Agência Estado, BMF)

Qualifications & Experience

  • Experience:
    2–5 years of experience in an IT support role, such as Field Services or On-site Support, within enterprise or outsourced environments

  • Education:
    Undergraduate degree in an IT-related discipline or technical high school education supplemented with relevant IT certifications

Additional Locations: 
* Brazil - São Paulo - São Paulo
* Brazil - São Paulo - Sao Paulo
* Brazil
* Brazil - São Paulo
* Brazil - São Paulo - São Paulo , * Brazil - São Paulo - Sao Paulo
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