General Information

Req #
WD00001970
Career area:
Services
Country:
Norway
City:
Oslo
Date:
Thursday, June 24, 2021
Working time:
Full-time

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. 

And we go big. No, not big—huge.

We’re not just a Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re in 180 markets, working with 63,000 brilliant colleagues and counting. And we’re known for the world’s most complete portfolio of smart technology, from devices to software to infrastructure.

With our ingenuity, we help millions—not just the select few—experience our version of a smarter future. 

The one thing that’s missing? Well… you...

Description and Requirements

Can you Think Smart? Are you on top of the inner life of PC hardware, software, firmware, display units, connectivity, operating systems and on how related technologies work? Are you educated, trained and have real experience in analyzing technical problems and issues, creative in finding solutions, at same time as you keep stakeholders in loop and well informed on progress and actions taken? Do you find motivation and purpose in delivering a service that WOW’s and gives users and customers a great sense of being prioritized? 

If this is you - then you probably would want to work in Lenovo! In Lenovo Norway we have a Field Technical Support position for a true PC expert with the right combination of technology skills, experience in enterprise technical support, excellent discipline and a passion for making things work properly. The position will cover Norwegian accounts and is in a Nordic technology team, reporting to our Technology Manager. 

What is the mission of Field Technical Support? 
• Post sales technical support for Large Enterprise/Public Sector/SMB accounts across market verticals 
• Establish and maintain structured system for mid/high level support requests 
• Analyze and describe issues to determine correct level of measures to resolve 
• Drive progress to ensure timely resolution and closing 
• Keep records and maintain smart fix and checklist library 
• Attend internal technology support calls and leverage for local work 
• Ability to work independently and initiate proactive action when needed 
• Create and coordinate tech bulletin communication to customers, partners and colleagues as relevant 

Position Requirements:              
• Degree in Information Technology, System Engineering or similar (Including extensive hands-on experience) 
• PC architecture expertise and in-depth knowledge of current and former operating systems (Microsoft, Linux, Chrome) 
• Field experience in supporting enterprise level users or partner channel in PC industry (3-5 years) 
• Excellent English and fluent Norwegian language skills 
• Programming, scripting skills are a plus 

What we offer 
• A multitude of professional and personal opportunities 
• An open and stimulating environment within one of the most forward thinking IT companies 
• Flat structures and fast decision-making processes 
• A modern and flexible way of working to combine personal and professional life 
• An international team with a high focus on diversity 
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.