General Information

Req #
WD00002307
Career area:
Services
Country:
Brazil
State:
São Paulo
City:
Sao Paulo
Date:
Thursday, June 24, 2021
Working time:
Full-time

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. 

And we go big. No, not big—huge.

We’re not just a Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re in 180 markets, working with 63,000 brilliant colleagues and counting. And we’re known for the world’s most complete portfolio of smart technology, from devices to software to infrastructure.

With our ingenuity, we help millions—not just the select few—experience our version of a smarter future. 

The one thing that’s missing? Well… you...

Description and Requirements

• Experience in a customer satisfaction leadership role including direct line management towards customers and customer experience management;
• Experience working in a customer focused environment (Customer Service, Sales, Marketing, etc.);
• Contact Center Operations Management skills with solid qualifications;
• Experience with customer experience measurements along a successful track record driving improvements to these measurements;
• Experience of dealing from Very Large Enterprises, Retailers, to end users;
• Ability to deal and manage VIP escalations till completion;
• Experience in quality management through KPIs monitoring;
• Experience on Heavy claims management (Procon, JEC, etc.);
• Know how of vendor management for contact center & law firm providers;
• Must be able to clearly and directly communicate, internally and externally, through reports, personally, by telephone, etc.;
• Proven ability to partner cross functionally with other areas and lead/collaborate through strong influence.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.