General Information

Req #
Career area:
Sales Support
Capital Federal
Monday, May 9, 2022
Working time:
Additional Locations: 
* CABA - Capital Federal - Argentina

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. And we go big. No, not big—huge. 

We’re a US$60 billion revenue Fortune Global 500 company serving customers in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that power (through devices and infrastructure) and empower (through solutions, services and software) millions of customers every day and together create a more inclusive, trustworthy and sustainable digital society for everyone, everywhere. 

The one thing that’s missing? Well… you...

Description and Requirements

GA SOS Associate

The Global account segment covers key industry players. The list of accounts in the segment roughly align with the Fortune 1000. They have global capability requirements and have employees and business in multiple geographies. Microsoft, SAP, IBM, Bayer, Coca Cola, Toyota, HSBC are among our loyal customers.
These customers are treated with a special and unique program whereby they have their own account teams and additional dedicated teams around the world providing consistent customer coverage and support to ensure customer satisfaction.

Job Summary:

The Sales Support and Operations (SOS) Associate is a newly created role that will work in cooperation with the Global Account Teams from around the world. The candidate will be responsible for the communication with the Inside Sales Rep and Global Project Manager, documenting and tracking all activities to closure.  The SOS Associate will act as the single point of contact for global operational back-end knowledge and execution but will work with the SOS Specialists to execute daily tasks as needed. In addition, the role will require to work closely and coordinate activities with related teams such as BTIT, Product and Pricing to assure appropriate coverage and support aiming to contribute to customer satisfaction.
Sense of urgency and effective communication are vital to this role and success depends on a candidate’s experience with change management, quality assurance, and issues resolution.
The candidate will manage multiple tasks and processes and must be able to effectively prioritize and produce accurate and timely results on a consistent basis. The SOS Associate must be an enthusiast constantly striving to improve the processes that serve as the foundation for the global business. Gaining a holistic view on what our End Customer’s and Account Team’s needs are, and being able to communicate proactively to the appropriate team will be crucial. Our end goal is to make the lives of both our internal and external customers’ easier.
The nature of our work puts us in contact with people around the globe with very diverse interests and backgrounds. Being conscious of this and able to adapt is fundamental for our mission of driving industry-leading operational excellence across our shared platform of IDG, ISG, and Moto offerings

What You’ll Do:

  • E2E ownership for all back-end operational matters of the Account Team assigned.
  • Identify & implement process improvements to increase efficiency & effectiveness. Help develop top quality procedures and control check points to proactively find errors and gaps.
  • Customers catalog creation and delivery using Lenovo’s internal systems, as well as, maintaining catalog quality and improvement to ensure excellent customer service and customer experience.
  • Provide advice to the business based on specialized knowledge and technical capabilities
  • Create WW and local country versions of products for transitions, Non-Standard Offerings
  • Create and renew Multi Country and Regional quotations

The right candidate will:

  • Have the ability to work under pressure, meet deadlines with minimal guidance and deal with ambiguity.
  • Have the ability to work effectively and drive their own agenda, projects, and results
  • Have excellent communication skills
  • Have excellent organization and documentation skills
  • Have a positive attitude and the ability to work in a collaborative and energetic environment building strong relationships.
  • Be able to read context and act accordingly
  • Possess strong problem-solving skills and multi-dimensional data modeling skills.
  • Be innovative and creative, ability to engage others regarding new ideas and projects.
  • Be self-driven, proactive working and goal oriented.

Position requirements:

Minimum Requirements:
- Bachelor’s Degree (in progress/finalized)
- Fluency in English is a must (written and oral)
- Advanced knowledge of Excel is a must

Preferred Qualifications:

- 3+ year of experience in similar companies/position is preferred.
- PC Industry/IT Hardware sales/sales support preferred
- Coaching and mentoring skills highly desired
- Project Management skills are highly valued

- Experience working with diverse teams.

* CABA - Capital Federal - Argentina