General Information

Req #
Career area:
Sales Support
Capital Federal
Monday, March 28, 2022
Working time:
Additional Locations: 
* CABA - Capital Federal - Argentina

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable and inclusive future for our customers, colleagues, communities, and the planet.

And we go big. No, not big—huge.

We’re not just a US$70 billion revenue Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re transforming the world through intelligent transformation, offering the world’s most complete portfolio of smart devices, infrastructure, and solutions. With more than 71,500 employees doing business in 180 markets, we help millions—not just the select few—experience our version of a smarter future.

The one thing that’s missing? Well… you...

Description and Requirements

GA SOS Team Leader

Lenovo’s Global Account’s segment roughly align with the Fortune 500 list, and we have Microsoft, SAP, IBM, Bayer, Coca Cola and Toyota among our loyal customers. They have global capabilities requirements, and carry out businesses in multiple geographies, with employee presence worldwide. The Global Account’s segment provides customers with unique treatment, specialized Account teams and additional dedicated teams around the world providing consistent customer coverage and support to ensure customer satisfaction.

We are looking for an individual that will be able to lead one of the teams providing such assistance, understanding, and balancing different needs that arise, providing guidance to the team as needed. If you are customer-oriented, eager to learn, and go above and beyond for our internal customers, we might be looking for you!

Job Summary:

The SOS Team Leader will report directly to the SOS Manager and lead a team of Sales Operations Support Specialists who provide back-end operational support to Inside Sales Representatives (ISRs) within the Global Accounts organization.  The candidate will lead and align the team to perform day to day activities, making sure SLAs are met and providing guidance as needed. The candidate will need to have deep E2E knowledge of internal operational processes and understanding of business needs.

As the leader of the SOS team, you will be the contact point for all team members, so your communication skills should be excellent. You should also be able to act proactively to ensure smooth team operations and effective collaboration. Ultimately, you should lead by setting a good example and engage the team to achieve goals.

What You’ll Do:

  • Report to the SOS Manager, providing assistance and support as needed
  • Oversee day-to-day operations of the SOS team, prioritizing and reorganizing as needed
  • Monitor team performance and report to the SOS Manager on metrics for team’s and individual performance
  • Discover training needs and provide coaching
  • Motivate team members and maintain an open communication culture
  • Escalate issues that require urgent attention and/or have large impact in the business.
  • Provide appropriate feedback in a timely manner to team members
  • Drive innovative solutions for new and historical gaps in systems and processes.

The right candidate will:

  • Be customer oriented
  • Be able to prioritize and balance workload for itself and the team
  • Adapt to change quickly and easily
  • Think analytically, solve problems along with a keen attention to detail
  • Have good communication and presentation skills.
  • Have collaboration skills, and ability to influence others
  • Work cross-functionally, connecting stakeholders as needed
  • Have knowledge and expertise in Lenovo back-end processes
  • Be able to work on own initiative, make effective decisions and as also work as part of a team
  • Have a positive and flexible attitude

Position requirements:

Minimum Requirements:
- BS or BA degree or equivalent professional work experience
- 3+ years’ experience in business operations and strategy/ leadership and/or management required
- Fluency in English is a must
- Advanced knowledge of Excel is a must

Preferred Qualifications:
- PC Industry/IT Hardware sales/sales support preferred
- Coaching and mentoring skills highly desired
- Project Management skills are highly valued

* CABA - Capital Federal - Argentina