General Information

Req #
Career area:
Information Technology
United States of America
North Carolina
Tuesday, July 19, 2022
Working time:
Additional Locations: 
* Houston - Texas - United States of America
* Miami - Florida - United States of America
* Dallas - Texas - United States of America
* Orlando - Florida - United States of America
* Atlanta - Georgia - United States of America
* Austin - Texas - United States of America
* Chicago - Illinois - United States of America
* Morrisville - North Carolina - United States of America

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable and inclusive future for our customers, colleagues, communities, and the planet.

And we go big. No, not big—huge.

We’re not just a US$70 billion revenue Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re transforming the world through intelligent transformation, offering the world’s most complete portfolio of smart devices, infrastructure, and solutions. With more than 71,500 employees doing business in 180 markets, we help millions—not just the select few—experience our version of a smarter future.

The one thing that’s missing? Well… you...

Description and Requirements

Our team, the Services and Solutions Group (SSG) Transformation office leads and drives the transformation for services and govern the standardization and harmonization of services end to end business architecture and process. SSG solution & services end to end business process including offering development, sales & marketing, supply chain, order to cash, service delivery, customer success and finance/ reporting.

 We are searching for a Global Process Owner to join our fast paced organization.

The role of the Global Process Owner (GPO) is to own an end-to-end process across functional silos, geographic and business unit boundaries, and to drive process improvement, in such a way that supports the organization’s objectives and gives the business the highest level of efficiency possible. The GPO is responsible for bringing the process to "full maturity." The GPO is responsible for managing their role such that improvements are deployed and soon become "business as usual," continuing to evolve into the future. The footprint of many organizations that have the scale to warrant a GPO, is global.


Process strategy – Setting out the process that is right for the business, based on overall business objectives. This takes into account the current vs. the ideal process, captures best practices, and plots points on the road map for the journey towards the ideal state.

Engage – The GPO is responsible for seeing that the business understands the value of the role and the importance of process improvement. This means the GPO is required to “sell the vision” of the role, ensuring, of course, that the vision aligns with that of senior management.

Service design and process mapping and design – This encompasses process mapping of all global processes within their function, and designing a process that will best suit the business, including the technology solutions needed to support the process.

Process improvement – Taking a key role in evaluating the measures needed to improve a process, i.e. an efficiency methodology (like Lean) or a process automation program (like workflow), guiding the program from the evaluation to innovation and implementation.

Control assessment - Within the Create phase, critical focus should be on an end-to-end control assessment, evaluating any organizational weaknesses and gaps across the interaction points. If done correctly in this early stage, the GPO can assess and address risk mitigation and related organizational goals in the Deploy and Operate stages. Two distinct elements of control are the need for end-to-end process control assessment by a GPO and the ability to control the process through governance.


Change management – As and when a change in process occurs, the GPO would lead the communications effort to drive that change, and set up a framework with local managers to oversee the adoption of that change.

PMO instigation - This stage would also include critical stakeholder appointment, PMO instigation, key initiative prioritization, resource alignment, and strengthening and reengineering allocation.


Process compliance and control – The GPO should be the “go to” person for any requests for changes to the process.

The operational phase would include specific attention to:

• Functional silos through governance model execution

• End-to-end efficiency through continuous process improvement

• Increased economies of scale leverage

• End-to-end root issue identification

• Redesign of the end-to-end process through innovation

Basic Qualifications

 * Minimum Bachelor's degree, preferred Master degree Business Administration, Computer Science or equivalent is preferred

Preferred Qualifications

 * Entrepreneurship and with a high degree of self-motivation and drive

 * Strong Collaboration Skills and ability to work cross-functionally

 * A consulting background would be ideal

 * Excellent interpersonal and communications skills

The base salary range for this position in Colorado, New York City, Nevada and Washington, is $106,000- $139,000. Individuals may also be considered for bonus and/or commission. Lenovo’s various benefits can be found on

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.

Lenovo adopted a COVID-19 Vaccination Policy for US-based employees. As a condition of employment, employees must adhere to Lenovo’s US Vaccination Policy and be fully vaccinated against COVID-19, subject to any applicable accommodations. To be fully vaccinated means individuals must receive the full series of a vaccine either approved by the FDA or WHO and listed by the CDC (e.g. two dose of the Moderna, AstraZeneca or Pfizer-BioNTech vaccines; or one dose of the Johnson & Johnson vaccine). This applies to all US-based employees, contractors and interns, regardless of work location. As a condition of employment, you must provide proof that you are fully vaccinated or follow Lenovo’s accommodation process.

* Houston - Texas - United States of America, * Miami - Florida - United States of America, * Dallas - Texas - United States of America, * Orlando - Florida - United States of America, * Atlanta - Georgia - United States of America, * Austin - Texas - United States of America, * Chicago - Illinois - United States of America, * Morrisville - North Carolina - United States of America