General Information

Req #
WD00016008
Career area:
Sales Support
Country/Region:
Malaysia
State:
Selangor
City:
Selangor Darul Ehsan
Additional locations:
CN - Guangdong - Shenzhen
Date:
Tuesday, November 9, 2021
Working time:
Full-time

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. And we go big. No, not big—huge. 

We’re a US$60 billion revenue Fortune Global 500 company serving customers in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that power (through devices and infrastructure) and empower (through solutions, services and software) millions of customers every day and together create a more inclusive, trustworthy and sustainable digital society for everyone, everywhere. 

The one thing that’s missing? Well… you...

Description and Requirements

Position Requirements

Responsibilities:

  • Team with GAMs, RAMs and local sales teams to ensure customer satisfaction
  • Team with geography and functional matrix organizations to support global customer operation and execution requirements
  • Coordinate preparations and charts for global account governance reviews
  • Track and manage all operational and technical issues to closure
  • Maintain accurate and complete account records including communication plans, contact lists, revenue projections and capability gaps
  • Present account status in internal management system meetings
  • Coordinate deliverables to support customer metrics reporting
  • Communicate fulfillment performance and escalate as necessary with supply chain contacts
Position Requirements
  • Must be able to read, write, speak in English/Mandarin
  • Good to have project management experience
  • Applies project management methods and adheres to Global Accounts Business Management System processes with high level of personal accountability and creativity
  • Operational expertise in supply chain, web / eCommerce, post or pre-sales support with a deep understanding of Lenovo's infrastructure and processes
  • Customer facing experience with ability to manage complex business relationships across cultural and geographic factors
  • Develops positive rapport and strong relationships with customers and Lenovo teams and is viewed as a trusted advisor both internally and externally
  • Demonstrates strong written and verbal communication skills across global, cross-functional teams, both internal and external
  • Demonstrates strong sense of urgency, adaptability, and a positive attitude
  • Demonstrates strong ability to analyze capabilities of matrix team members and is able to identify gaps and create systems and processes to enhance efficiency and effectiveness.