General Information

Req #
WD00031515
Career area:
Services
Country/Region:
United States of America
State:
North Carolina
City:
Morrisville
Date:
Monday, June 6, 2022
Working time:
Full-time
Additional Locations: 
* Detroit - Michigan - United States of America
* New York - New York - United States of America
* Houston - Texas - United States of America
* Dallas - Texas - United States of America
* Boston - Massachusetts - United States of America
* Atlanta - Georgia - United States of America
* Austin - Texas - United States of America
* FT. Worth - Texas - United States of America
* Hopkinton - Massachusetts - United States of America
* LAWRENCEVILLE - Georgia - United States of America
* Morrisville - North Carolina - United States of America
* Smyrna - Georgia - United States of America
* Whitsett - North Carolina - United States of America

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable and inclusive future for our customers, colleagues, communities, and the planet.

And we go big. No, not big—huge.

We’re not just a US$70 billion revenue Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re transforming the world through intelligent transformation, offering the world’s most complete portfolio of smart devices, infrastructure, and solutions. With more than 71,500 employees doing business in 180 markets, we help millions—not just the select few—experience our version of a smarter future.

The one thing that’s missing? Well… you...

Description and Requirements

The Global Services Product Offering Manager will be responsible for productizing services to help customers who want to outsource the ongoing management of pieces of their IT infrastructure or business transformation processes in order to achieve specific business outcomes and free up their resources for other core business initiatives.  This person will lead an offering development team in support of meeting these customer requirements. 

This role sits in the Managed Services group within the overall global Solutions and Services division of Lenovo and will be the lead in a cross-functional team to create and bring to market a portfolio of managed services in the IT Service Management (ITSM) category.  The “as a service” offering strategy is two-fold:  standalone offers or integration into other, larger managed service solutions. These could be sold to enterprise customers as well as SMB, oftentimes within a Device-as-a Service solution sale.  The idea is to create managed services that are as standardized “off-the-shelf” as possible, with minor customizations needed, as opposed to fully customized services. This product manager will create comprehensive marketing requirements documents with input from technical solution architects, delivery teams, IT teams, geography sales teams, other internal functional teams, and customers. They will also create full business cases, value propositions, marketing messaging, pricing and cost models, position products, and launch planning and execution for a global market.

The candidate should have prior product offering development experience, ideally within the tech industry developing managed services.  An ideal candidate will have worked for an MSP or a Systems Integrator who is a Service Now Partner, and have a technical background in the areas of hardware/software/cloud infrastructure. Knowledge of the ServiceNow platform and current applications portfolio is necessary. Project experience with ITSM Migrations, Implementations, or Consulting using Service Now capabilities a huge plus.

Success will require the ability to influence and maintain open communication with all areas of the company, including worldwide IT/Business Transformation teams, software and hardware business units, geo/country service sales & marketing teams, and technical service delivery teams.  This person must be able to manage complexity, think creatively, deal with ambiguity, and thrive in a fast-paced environment.  Individuals will have the opportunity to work with and influence a variety of WW stakeholders to drive transformational projects.

Position Requirements:

  • Create managed services offerings leveraging ITSM platform capabilities for customer’s PC and related devices and infrastructure they wish to outsource to Lenovo
  • Work closely with other development leaders within Lenovo (Hardware, Software, IT, Services, Security, etc.) to align strategies and ensure cohesive product portfolio
  • Work closely with geographies and other Services organizations worldwide to understand priorities & turn this into plans for creating compelling standalone and larger, integrated managed ITSM offerings
  • Conduct competitive analysis to determine pricing strategy and product features that will be included in the offering, including key processes and resources required
  • Analyze potential service partner relationships and develop long-term strategic requirements to support assigned services and solutions
  • Provide input to marketing staff to ensure they are able to generate high quality sales aids such as product guides, press releases and web content

Required Qualifications:

  • Bachelors degree required, Masters degree a plus
  • 5+ years of product development or similar experience
  • 5+ years of IT technology experience working for a Systems Integrator or Managed Services Provider that is a Service Now Partner, competitive PC OEM,  or equivalent tech experience
  • Knowledge and/or Project Experience with ITSM (Service Now) Migrations, Implementations, or Consulting
  • Strong executive presence & leadership skills
  • High level of communication & presentation skills
  • Strong business & financial acumen
  • Ability to thrive in a fast-paced environment
  • Collaborative approach to meeting business objectives and ability to influence at all levels of matrixed organizations
  • Experience working with global teams and conducting business internationally
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.

Lenovo adopted a COVID-19 Vaccination Policy for US-based employees. As a condition of employment, employees must adhere to Lenovo’s US Vaccination Policy and be fully vaccinated against COVID-19, subject to any applicable accommodations. To be fully vaccinated means individuals must receive the full series of a vaccine either approved by the FDA or WHO and listed by the CDC (e.g. two dose of the Moderna, AstraZeneca or Pfizer-BioNTech vaccines; or one dose of the Johnson & Johnson vaccine). This applies to all US-based employees, contractors and interns, regardless of work location. As a condition of employment, you must provide proof that you are fully vaccinated or follow Lenovo’s accommodation process.

* Detroit - Michigan - United States of America, * New York - New York - United States of America, * Houston - Texas - United States of America, * Dallas - Texas - United States of America, * Boston - Massachusetts - United States of America, * Atlanta - Georgia - United States of America, * Austin - Texas - United States of America, * FT. Worth - Texas - United States of America, * Hopkinton - Massachusetts - United States of America, * LAWRENCEVILLE - Georgia - United States of America, * Morrisville - North Carolina - United States of America, * Smyrna - Georgia - United States of America, * Whitsett - North Carolina - United States of America