General Information

Req #
WD00038117
Country/Region:
United States of America
State:
North Carolina
City:
Morrisville
Date:
Tuesday, August 16, 2022
Working time:
Full-time
Additional Locations: 
* Detroit - Michigan - United States of America
* New York - New York - United States of America
* Houston - Texas - United States of America
* Miami - Florida - United States of America
* Boston - Massachusetts - United States of America
* Tampa - Florida - United States of America
* Orlando - Florida - United States of America
* Columbus - Ohio - United States of America
* Philadelphia - Pennsylvania - United States of America
* Minneapolis - Minnesota - United States of America
* Atlanta - Georgia - United States of America
* Austin - Texas - United States of America
* Chicago - Illinois - United States of America
* Morrisville - North Carolina - United States of America

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable and inclusive future for our customers, colleagues, communities, and the planet.

And we go big. No, not big—huge.

We’re not just a US$70 billion revenue Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re transforming the world through intelligent transformation, offering the world’s most complete portfolio of smart devices, infrastructure, and solutions. With more than 71,500 employees doing business in 180 markets, we help millions—not just the select few—experience our version of a smarter future.

The one thing that’s missing? Well… you...

Description and Requirements

The Global Services Product Offering Manager will be responsible for productizing services to help customers who want to outsource the ongoing management of pieces of their IT infrastructure or business transformation processes in order to achieve specific business outcomes and free up their resources for other core business initiatives.  This person will lead an offering development team in support of meeting these customer requirements. 

This role sits in the Managed Services group within the overall global Solutions and Services division of Lenovo and will be the lead in a cross-functional team to create and bring to market a portfolio of managed services for the endpoint focused on leveraging technology aimed at increasing collaboration, productivity and employee experience with their digital workplace in the hybrid employee work environment.  The “as a service” offering strategy is two-fold:  standalone offerings or integration into other, larger managed service solutions. These managed services will be sold to enterprise customers as well as SMB, oftentimes within a Device-as-a-Service solution sale.  The idea is to create managed services that are as standardized “off-the-shelf” as possible, with minor customizations needed, as opposed to fully customized services. This product manager will create comprehensive offering requirements documents with input from technical solution architects, delivery teams, IT teams, geography sales teams, other internal functional teams, and customers. They will also create full business cases, value propositions, marketing messaging, pricing and cost models, position products, and launch planning and execution for a global market.

The candidate should have prior product offering development experience, ideally within the tech industry developing managed services.  These productivity and collaboration services may likely revolve initially around the Microsoft 365 suite and services for Meeting Room as a Service (virtual and/or physical). An ideal candidate will have worked for an MSP, a Systems Integrator, another PC OEM, or tech company with relevant technology in these areas. They must have a clear understanding of how to go-to-market with managed IT services for endpoint devices (PCs, tablets, mobiles) to commercial clients. Experience working with ITSM platforms a plus.

Individuals will have the opportunity to work with and influence a variety of internal stakeholders across a highly matrixed company to drive transformational projects.  You will need to drive execution with teams such as worldwide IT/Business Transformation, software and hardware business units, geo/country service sales & marketing teams, and technical service delivery.  This person must be able to manage complexity, think creatively, deal with ambiguity, and thrive in a fast-paced environment. 

Duties and Responsibilities:

  • Create managed services offerings leveraging enterprise customer’s PC and related endpoint devices and infrastructure they wish to outsource to Lenovo. Initial target service offerings will be centered around the M365 suite as well as AV/meeting room as a service.
  • Own end-to-end creation, launch, then eventual end-of-life activities of service offering created. This includes creating offering definition, full business cases, value propositions, marketing messaging, pricing and cost models, defining backend IT and delivery requirements, launch plans and execution for a global market.
  • Work closely with other development leaders within Lenovo (Hardware, Software, IT, Services, Security, etc.) to align strategies and ensure cohesive product portfolio
  • Work closely with geographies sales teams, other Services organizations worldwide and customers to collect feedback, understand priorities & turn this into plans for creating compelling standalone offerings
  • Conduct competitive analysis to determine pricing strategy and product features that will be included in the offering, including key processes and resources required
  • Analyze potential service partner relationships and develop long-term strategic requirements to support assigned services and solutions
  • Provide input to marketing staff to ensure they are able to generate high quality sales aids such as product guides, press releases and web content

Basic Qualifications:

  • Bachelor's degree required, Masters' degree a plus
  • 5+ years of product development or similar experience or IT technology working for a Systems Integrator, Managed Services Provider, competitive PC OEM, or relevant tech provider
Preferred Qualifications:
    • Experience developing offerings or services around the M365 platform as well as managed AV services and other collaborative technology purpose-built for the hybrid work environment
    • Solid understanding of the ServiceNow platform modules and capabilities is huge plus
    • Strong executive presence & leadership skills
    • High level of communication & presentation skills
    • Strong business & financial acumen
    • Ability to thrive in a fast-paced environment
    • Collaborative approach to meeting business objectives and ability to influence at all levels of matrixed organizations
    • Experience working with global teams and conducting business internationally


    The base salary range for this position in Colorado, New York City, Nevada and Washington, is $136,000 - $180,000. Individuals may also be considered for bonus and/or commission. Lenovo’s various benefits can be found on www.lenovobenefits.com

    We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.

    Lenovo adopted a COVID-19 Vaccination Policy for US-based employees. As a condition of employment, employees must adhere to Lenovo’s US Vaccination Policy and be fully vaccinated against COVID-19, subject to any applicable accommodations. To be fully vaccinated means individuals must receive the full series of a vaccine either approved by the FDA or WHO and listed by the CDC (e.g. two dose of the Moderna, AstraZeneca or Pfizer-BioNTech vaccines; or one dose of the Johnson & Johnson vaccine). This applies to all US-based employees, contractors and interns, regardless of work location. As a condition of employment, you must provide proof that you are fully vaccinated or follow Lenovo’s accommodation process.

    * Detroit - Michigan - United States of America, * New York - New York - United States of America, * Houston - Texas - United States of America, * Miami - Florida - United States of America, * Boston - Massachusetts - United States of America, * Tampa - Florida - United States of America, * Orlando - Florida - United States of America, * Columbus - Ohio - United States of America, * Philadelphia - Pennsylvania - United States of America, * Minneapolis - Minnesota - United States of America, * Atlanta - Georgia - United States of America, * Austin - Texas - United States of America, * Chicago - Illinois - United States of America, * Morrisville - North Carolina - United States of America