General Information

Req #
WD00011915
Career area:
Supply Chain
Country/Region:
Slovakia
State:
Bratislavský kraj
City:
Bratislava
Date:
Wednesday, October 27, 2021
Working time:
Full-time

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. And we go big. No, not big—huge. 

We’re a US$60 billion revenue Fortune Global 500 company serving customers in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that power (through devices and infrastructure) and empower (through solutions, services and software) millions of customers every day and together create a more inclusive, trustworthy and sustainable digital society for everyone, everywhere. 

The one thing that’s missing? Well… you...

Description and Requirements

You will be the focal point of our business partners, customers solving their order and account related queries, cooperating with Lenovo’s internal teams – manufacturing, logistics, sales, etc. You will be a part of Lenovo’s Global supply chain organization that is known as innovative and dynamic operations.  Excellent communication skills, team spirit and customer centric attitude are the most needed qualities. 


Responsibilities: 
  • Pro-actively manage backlog to ensure orders are fulfilled on time and within the agreed SLAs. Respond to all requests in a timely fashion ensuring that any external communication is on professional level
  • Pro-actively manage customer relationship and solve all customer open queries – like estimated arrival dates, claims, EOL situations, escalations, etc.
  • Pro-actively manage order quality issues to achieve targets defined by management and ensure all necessary actions and escalations are in place
  • Ensure pro-active order management
  • Troubleshooting of problematic orders
  • Interact with customers and act as a focal point in order management queries
  • Maintain high level of professional communication both externally and internally
  • Interface & network with Lenovo internal organizations
  • Build relationships with customers and sales team
  • Flag potential problems and drive root cause analysis
You will be supporting one of our biggest global customers in EMEA and collaborate with your teammates by participating in weekly planning calls and meetings.

What you’ll bring:

Excellent written and spoken communication skills
Customer centricity
Troubleshooting and logical reasoning skills
Team spirit 
English & German language spoken & written 

We are looking forward to discussing this position with you soon!

Base gross monthly salary from minimum 1350 EUR and above, depending on experience + variable part 12% of your annual earnings