General Information

Req #
WD00002304
Career area:
Supply Chain
Country:
Mexico
State:
Nuevo León
City:
Monterrey
Date:
Thursday, June 3, 2021
Working time:
Full-time

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. 

And we go big. No, not big—huge.

We’re not just a Fortune 500 company, we’re one of Fortune’s Most Admired. We’re in 180 countries, working with 63,000 brilliant colleagues and counting. And we’re known for the world’s most complete portfolio of smart technology, from devices to software to infrastructure.

With our ingenuity, we help millions—not just the select few—experience our version of a smarter future. 

The one thing that’s missing? Well… you...

Description and Requirements

The ISG Service Parts Services NA & LAS Fulfillment Manager role is a critical member of the Lenovo Services & technical support team. The ISG Services NA & LAS Fulfillment role is responsible for order management and fulfillment for all service parts orders received in the North America & LAS Regions.  Excellent Excel, written & verbal communication skills are critical, including English.  Responsibilities will include but not be limited to the following: • Managing a team of 3-5 people who are responsible for same day and next day order fulfillment • Creating reports merging data from various sources, extracting, validating, and controlling data. • Identifying projected shortages, and collaborating to avoid the shortage and reduce the impact. • Perform Backlog management, minimize and reduce customer backlog and avoid aging backlog. • Provide ETA reports keeping customers informed for customer backlog. • Communicate directly with vendors to resolve any order delays • Reporting backlog trends and actions for continuous improvement to reduce and avoid backlog. • Performing root cause and taking necessary corrective action when parts are not available. • Performing root cause and taking necessary actions for material without demand. • Reporting to management, the KPIS associated with Planning and Fulfillment. • 12x7 management of critical parts related phone calls and emails (shared responsibility across the team)
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.