General Information

Req #
WD00029277
Career area:
Sales Support
Country/Region:
Slovakia
State:
Bratislavský kraj
City:
Bratislava
Date:
Friday, May 6, 2022
Working time:
Full-time
Additional Locations: 

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. And we go big. No, not big—huge. 

We’re a US$60 billion revenue Fortune Global 500 company serving customers in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that power (through devices and infrastructure) and empower (through solutions, services and software) millions of customers every day and together create a more inclusive, trustworthy and sustainable digital society for everyone, everywhere. 

The one thing that’s missing? Well… you...

Description and Requirements

The Inside Sales Support Representative will support a specific dedicated EMEA region and interact with ISG Sales teams (60%), internal customers (e.g. pricing, order management – 30%) and external customers / Lenovo Business Partners (10%). This position is dedicated to meeting the expectations of internal and external customers. Building strong relationship and supporting sellers to offload them from Administrative and non-customer facing activities. The role is instrumental for increasing our Sellers efficiency and focus on our customers.

Responsibilities include:

• Contract Creation

• Validation of terms and conditions

• Contract Maintenance

• Contract Renewals

• Contract Registration

• Proposal and Price Quotes Creation

• Solution Design / Configuration

• Scope of work Preparation

• Process Education and New Tools Testing

• Escalations and prioritization with aligned functions as Pricing, Supply Chain, Product management, Finance, Channel…

• Audit ready documentation creation and storage maintenance

Requirements:

The Sales Support Representative will have excellent contract language / creation background, teaming skills, quality improvement, and organization skills. Also, this candidate is able to manage priorities and demonstrates a strong aptitude for critical thinking and problem resolution. Other requirements included:

• Strong written and verbal English/ German language. Role will cover German market.

• 3+years of experience in Customer Service service, back office or sales support is an advantage

• Strong PC Background (Word, Excel, etc)

• Customer Satisfaction and Customer Escalation Management

• Strong ability to gather, analyze, monitor and document data

• Exceptional interpersonal and relationship management skills

• Facilitation and collaboration skills

• Must be a team player who is highly motivated & detail oriented

• Flexibility to work in an fast-paced environment and manage multiple concurrent tasks / project


Base gross monthly salary from minimum 1600 EUR and above, depending on experience + variable part 12% of your annual earnings

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.
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