General Information

Req #
WD00034823
Career area:
Sales Support
Country/Region:
United States of America
State:
North Carolina
City:
Morrisville
Date:
Wednesday, July 13, 2022
Working time:
Full-time
Additional Locations: 
* Morrisville - North Carolina - United States of America

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable and inclusive future for our customers, colleagues, communities, and the planet.

And we go big. No, not big—huge.

We’re not just a US$70 billion revenue Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re transforming the world through intelligent transformation, offering the world’s most complete portfolio of smart devices, infrastructure, and solutions. With more than 71,500 employees doing business in 180 markets, we help millions—not just the select few—experience our version of a smarter future.

The one thing that’s missing? Well… you...

Description and Requirements

We are seeking enthusiastic, career-minded professionals to join our Inside Sales Team. The ideal Inside Sales Support Representative will be customer-centric, organized, goal-oriented, articulate and possess sound phone skills. A strong personality with the desire to reach high performance goals is a must.

Who You’ll Work With: At Lenovo, we manufacture one of the world’s widest portfolios of connected products, including PCs (ThinkPad, Yoga, Lenovo Legion), tablets, smartphones and workstations as well as augmented and virtual reality (Mirage, ThinkReality) and smart home/office solutions, software and services. Lenovo’s data center solutions (ThinkSystem, ThinkAgile) are creating the capacity and computing power for the connections that are changing business and society.

IDG (Intelligent Device Group) - The IDG at Lenovo houses our PC and Smart Devices. We combine investment in high-growth segments (workstations, gaming, visuals, thin and light devices) with new innovation in the smart device categories and continue to explore new opportunities across AR/VR, artificial intelligence (AI), Internet of Things (IoT), security and as-a-service solutions.

What You'll Do: This retention and development focused Inside Sales Support Representative will work with inside representatives, field representatives, partners, and end-user customers to drive customer services and support satisfaction to our accounts. Support Representatives will support customer satisfaction issues, handle tickets and escalation requests, proactive follow-up, product information and overall account support via the telephone and virtual meetings. The Inside Sales Support Representatives will also work within the segments initiatives including weekly customer reporting, order tracking, and weekly customer/partner follow ups alongside the account team to ensure satisfaction.

Basic Requirements:  

  • 1+ years of professional inside or outside sales experience in a technology field or IT Industry is required
  • Must have experience in a customer-facing role

Preferred Requirements

  • Must have ability to organize and deliver exceptional support to customers
  • Working knowledge of IT industry, experience with computer based programs, ability to learn and understand solutions portfolio is required
  • Excellent verbal/ written communication skills are required
  • Shifts will be time zoned based with varied start/end dates to support standard business hours in the US 

What’s in it for you?

  • Opportunities for continued customer support and sales training
  • High-growth potential and career advancement within Lenovo
  • An inclusive, flexible, and collaborative work environment that focuses on leveraging your unique skills
  • Incentives to reward your strong performance and big wins

This is a full-time opportunity in an energetic work environment with opportunities for advancement. Representatives are paid a competitive salary. Benefits include company paid training, paid vacation, 401K with company match, medical, dental, vision, paid time-off for volunteerism, free on-site fitness center, and discounts on award-winning products such as the Lenovo ThinkPad and Yoga. Why Lenovo? Lenovo is a US $50 billion Fortune Global 500 company, with 57,000 employees and operating in 180 markets around the world. We are #1 PC company on the planet, BCG's 50 most innovative companies, and one of Interbrand’s 100 BEST global brands.

Awards & Recognition:

  • Fortune Magazine’s World’s Most Admired Companies, 2020 & 2019
  • Human Rights Campaign, Corporate Quality Index - Perfect Score 2020, 2019, 2018
  • Universum’s World’s Most Attractive Employers, 2020
  • Best Places to work for LGBTQ Equality, 2021 & 2020
  • Top 100 Internship Programs Winner, 2020
  • Global 100 Most Sustainable Corporations by Corporate Knights, 2020
  • Bloomberg Gender-Equality Index - Perfect Score, 2020
  • IoT Breakthrough Award, 2020
  • 2021 Fortune Global 500, #159
  • Top 100 to Watch for Remote Jobs, 2019 
  • Learn more about why it’s great to work at Lenovo - https://www.lenovobenefits.com/why-join-lenovo Lenovo is an Equal Opportunity Employer committed to diversity and inclusion
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.

Lenovo adopted a COVID-19 Vaccination Policy for US-based employees. As a condition of employment, employees must adhere to Lenovo’s US Vaccination Policy and be fully vaccinated against COVID-19, subject to any applicable accommodations. To be fully vaccinated means individuals must receive the full series of a vaccine either approved by the FDA or WHO and listed by the CDC (e.g. two dose of the Moderna, AstraZeneca or Pfizer-BioNTech vaccines; or one dose of the Johnson & Johnson vaccine). This applies to all US-based employees, contractors and interns, regardless of work location. As a condition of employment, you must provide proof that you are fully vaccinated or follow Lenovo’s accommodation process.

* Morrisville - North Carolina - United States of America