General Information

Req #
WD00099107
Career area:
Information Technology
Country/Region:
China
State:
Guangdong
City:
深圳（Shenzhen）
Date:
Friday, June 5, 2026
Working time:
Full-time
Additional Locations: 
* China - Guangdong - 深圳（Shenzhen）

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers. 

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

The LeMES Level 2 (L2) Support Engineer provides advanced operational support, resolving incidents escalated from Level 1 and ensuring system stability. This role includes troubleshooting, monitoring, and recovery while ensuring compliance with ITSM and audit requirements. The role requires working with worldwide (WW) manufacturing plants and strong English communication skills.

Job Responsibilities

  • Troubleshoot and resolve incidents escalated from L1/L1.5 support
  • Perform root cause analysis (RCA) for recurring issues
  • Monitor system health, jobs, and integrations
  • Execute recovery actions (restart jobs, retry processes, manage queues)
  • Collaborate with worldwide plants and cross-regional teams (AMERICAS, EMEA, APAC)
  • Communicate effectively in English (written and verbal)
  • Escalate issues to L3 when required with proper context
  • Raise change requests and contribute to KB/SOP improvements
  • Ensure all activities are tracked and audit compliant (ITSM tickets)
  • Identify and support implementation of AI
  • Scope & Responsibilities Boundaries (SoD)
  • Perform monitoring and operational troubleshooting
  • Execute support scripts and operational recovery

Job Requirements：

  • Major in IT, Computer Science, or related field
  • Experience with MES systems (LeMES preferred)
  • Knowledge of ITSM processes and tools
  • Strong troubleshooting and log analysis skills
  • Advanced English (mandatory – written and spoken)
  • Ability to work in global, cross-functional teams
  • Some basic knowledge about AI (Eg.:ChatBots, Copilot, Claude,GPT) and RPA (Eg.:UIPath)
  • Willingness to learn further about AI and RPA, capable of leading initiatives in a Global environment

Additional Locations: 
* China - Guangdong - 深圳（Shenzhen）
* China
* China - Guangdong
* China - Guangdong - 深圳（Shenzhen）
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