General Information

Req #
WD00018422
Career area:
Sales Support
Country/Region:
Slovakia
State:
Bratislavský kraj
City:
Bratislava
Date:
Wednesday, December 1, 2021
Working time:
Full-time
Additional Locations: 

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. And we go big. No, not big—huge. 

We’re a US$60 billion revenue Fortune Global 500 company serving customers in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that power (through devices and infrastructure) and empower (through solutions, services and software) millions of customers every day and together create a more inclusive, trustworthy and sustainable digital society for everyone, everywhere. 

The one thing that’s missing? Well… you...

Description and Requirements

We are looking for a Sales Support Representative with Italian language to support our customers in Italy. The ideal candidate will be detail oriented with strong communication skills, able to work independently and driven for results. Due to cooperation with various cultures we are looking for an open-minded, proactive person who is willing to take ownership and contribute to profit of the company.

 

Your main goal is to increase customer satisfaction by minimizing escalations and improve customer experience with Lenovo by providing accurate and on-time solutions. Support provided to our Internal Sales Reps and face to face Reps with back-office tasks related to opportunity to contract management, creation of system configurations based on our product portfolio, as well as provide proactive follow-up and information on overall account support, while having regular interlocks with your Sales Reps.

 

Your responsibilities will include:

 

* Submission of part number change requests

* Interlock with assigned Sales Reps to process quote renewals, aligning the quantities and prices, and manage them through the approval process

* Interlocking with the pricing team to align on profitability

* Ensure the customer is able to place order against valid contract

* Support of other administrative tasks related to ad-hoc tasks to assist sales productivity

* Onboarding of new tasks & tools to help to increase sales facing time

* Define efficiencies in our processes and tools and implement them Business Partner/End Customer Support Act as a single point of contact for selected BPs and End customers on some pre and post sales queries related to validity of products on contracts, ordering, logistics & services related questions.

 

Organization

You'll report to Sales Support Manager.

 

The support requires:

 

* English & Italian spoken and written is a must

* Consistent interaction (via email, call) and professional communication with external and internal customers

* Proactive customer approach striving the best possible CX

* Identification and understanding of customer needs

* E2E process with ability to focus on priorities- orders, tenders, error handling

* Work with solutions teams to ensure opportunity can be created and order submitted by customer

* Aid revenue flow by solving any potential issues that could impact ordering process on customer side.

 

What We Will Offer You:

* An open and stimulating environment within one of the most forward thinking IT companies

* Flat structures and fast decision-making processes

* A modern and flexible way of working to combine personal and professional life, working from home

* An international team with a high focus on Gender Diversity

* Attractive compensation package

We are looking forward to discussing this position with you soon!

 

Base gross monthly salary from minimum 1350 EUR and above, depending on experience + variable part 12% of your annual earnings

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.