General Information

Req #
Career area:
Sales Support
Bratislavský kraj
Wednesday, June 15, 2022
Working time:
Additional Locations: 

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable and inclusive future for our customers, colleagues, communities, and the planet.

And we go big. No, not big—huge.

We’re not just a US$70 billion revenue Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re transforming the world through intelligent transformation, offering the world’s most complete portfolio of smart devices, infrastructure, and solutions. With more than 71,500 employees doing business in 180 markets, we help millions—not just the select few—experience our version of a smarter future.

The one thing that’s missing? Well… you...

Description and Requirements

The Inside Sales Support Representative will support a specific dedicated EMEA region and interact with Sales teams (60%), internal customers (e.g. pricing, order management - 30%) and external customers / Lenovo Business Partners (10%). This position is dedicated to meeting the expectations of internal and external customers. Building strong relationship and supporting Sellers to offload them from administrative and non-customer facing activities.

The role is instrumental for increasing our Sellers efficiency and focus on our customers. Your responsibilities will include:
  • Interlock with assigned Sales Reps to process quote renewals, aligning the quantities and prices, and manage them through the approval process while interlocking with the pricing team and profit managers to ensure the customer is able to place order against valid contract
  • Contract management (creation, validation, maintenance, etc.)
  • Interlock with logistics to ensure delivery requirements are met and understood by end-customer
  • Interlock with finance regarding approvals and credit note creation for returned goods
  • Support of other administrative tasks related to ad-hoc tasks to assist sales productivity
  • Process Education and New Tools Testing: within this role, you are asked to onboard new tasks & tools and to look for efficiencies in our processes and tools
  • Escalations and prioritization with aligned functions as Pricing, Supply Chain, Product management, Finance, Channel Organization

You will report to Sales Support Manager. You will participate in weekly collaborative planning calls and meetings.

Position Requirements:
  • University education
  • Minimum 1 year working experience in similar position and/or proven track of succeeding in the role
Soft skills:
  • Strong communication skills
  • Customer facing skills, both by phone and e-mail
  • Customer Satisfaction and Customer Escalation Management
  • Ability to adapt to cultural differences
  • Ability to work independently
  • Highly motivated individual with proactive approach, driven for results
  • Ability to quickly grasp complex systems, procedures
  • Structured and Stress resistant person
Language Requirements: 
  • Fluent English (spoken and written)
Technical Skills: 
  • Ability to work with various software packages (MS Office) 
  • Experience with Sales processes and back office administration
Nice to have 
  • Microsoft Dynamics

Base gross monthly salary from minimum 1250 EUR and above, depending on experience + variable part 
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.