Lenovo

We are looking for a Senior Sales Support Representative, who will be playing a key role in supporting our sales team in North America (US and Canada) and optimizing our  sales processes.

The individual contributor will be responsible for the high level tasks of contract creation, maintenance, contract reporting, quotes, and contract packages for our Infrastructure Solutions Group in NA (ISG).

This Sales Support team is crucial for Lenovo in order to help our business grow, to speed up the contract process and to increase the customer satisfaction.

This is a great opportunity to become a part of a dynamic and fun team in the fast growing business, which will bring you many opportunities to develop your career, use your potential, influence the processes set up, communicate in foreign languages on a daily basis and to get the sense of Lenovo business.

We are looking for pro-active people who do not like routine at work.

Interactions:

The team will interact with Sales teams (60%), internal customers (e.g. pricing, order management – 20%) and external customers / Lenovo Business Partners (20%)

The team is dedicated to meeting the expectations of internal and external customers. Responsibilities include: 

·         Contract Creation

·         Validation of terms and conditions

·         Contract Maintenance

·         Contract Renewals

·         Contract Registration

·         Proposal and Price Quotes Creation

·         Solution Design / Configuration

·         Scope of work Preparation

·         Audit ready documentation creation and storage maintenance

The Senior ISSR will have excellent order management or back-office background, project leadership skills, quality improvement, and organization skills.  Also, this candidate is able to manage priorities and demonstrates a strong aptitude for critical thinking and problem resolution. Other requirements included: 

Basic requirements:

Bachelor's degree in Business Administration, Finance, International Commerce, or similar
Strong written and verbal English communication skills is a MUST. Some of the interviews along the hiring process will be conducted in this language.
Strong E-mail etiquette
At least 4-5 years experience in back office or sales support, order entry for large direct or indirect accounts.
Strong PC Background (Word, Excel, etc) is a MUST
Flexibility to work in a fast-paced environment and manage multiple concurrent tasks / projects / priorities 
Additional, but not mandatory:

Basic French is desirable
Great sense of service and urgency
Strong ability to gather, analyze, monitor and document data
Exceptional interpersonal and relationship management skills
Must be a team player who is highly motivated & detail oriented