General Information

Req #
Career area:
Sales Support
Capital Federal
Monday, May 2, 2022
Working time:
Additional Locations: 
* CABA - Capital Federal - Argentina

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. And we go big. No, not big—huge. 

We’re a US$60 billion revenue Fortune Global 500 company serving customers in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that power (through devices and infrastructure) and empower (through solutions, services and software) millions of customers every day and together create a more inclusive, trustworthy and sustainable digital society for everyone, everywhere. 

The one thing that’s missing? Well… you...

Description and Requirements

Our International Project Managers work closely with sales to support our large, multi-national enterprise customers in North America and EMEA. The IPM acts as the single point of contact for the operational execution on their assigned accounts globally and are responsible for:

Serves as operational focal point for global customer

   Maintaining effective and collaborative relationships with customers, account teams, and cross-functional teams (e.g., GSC, Web, services, etc.) to meet   unique requirements and ensure smooth Cx.
Responsible for all operational account issues globally, including tracking and driving quick resolution.
Leads internal meetings and operations portion of customer meetings.
Publishes weekly activity trackers to provide holistic customer view (top issue status, serviceability and services performance, revenue scorecard, etc.)

Responsible for project managing day-to-day operations, customer roll-outs, and product transitions

Project management and communication of customer product transition tasks, dates, and status.

Drives monthly catalog process. Defines schedule, coordinates changes, updates descriptions, and reviews for quality

Works with ISR on issue resolution.

Identifies critical orders with sales and communicates to country CFr for action. Communicates critical order status to customer

Ensuring forecasting, critical order identification, and backlog management.

Supports GAM in QBR preparation

Drives consolidation of deck and schedules prep calls

Presents ops data during review

Provides internal and customer reporting

Revenue, ship report, serial number and asset reports as required by customer (exception is services reports)

Shares historical ship data and trends as required by customer

* CABA - Capital Federal - Argentina