General Information

Req #
WD00012507
Career area:
Sales Support
Country/Region:
Japan
State:
Tokyo
City:
Chiyoda-Ku
Date:
Wednesday, October 13, 2021
Working time:
Full-time

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. And we go big. No, not big—huge. 

We’re a US$60 billion revenue Fortune Global 500 company serving customers in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that power (through devices and infrastructure) and empower (through solutions, services and software) millions of customers every day and together create a more inclusive, trustworthy and sustainable digital society for everyone, everywhere. 

The one thing that’s missing? Well… you...

Description and Requirements

  • Specifically, Responsibilities Include:
    • Responsible for specific daily task & trouble raise & trouble shooting handling for consistent E2E SaaS operation process.
    • improve operation process Prioritize Customer CX impacting by operation process. (Faster, smooth & simple, compliance)
    • Maintain Catalog of Software & cloud products.
    • Strong effort to learning internal tools related Software & cloud products be able to run through orders, able to explain to internal sales and external customers.
    • Strong effort to learning products & billing structures.
    • Daily handling for Order management.
    • Daily handling for invoice-billing, refund/adjustment control, work with Sales to solve payment issue.
    • Billing/Invoice issue handling identify issues and lead to solve/fix issue work with billing team.
    • In-Direct onboarding registration work for new business partners.
    • Follow DoA/governance for any price approve related process, if needed work with related people (finance, billing, tax, Legal, sales team).
    • Works closely with in operation/platform team to improve Platform and Operation processes related to SW & Cloud Business.
    • Maintain/create/ Optimize operation materials of internal/external for smooth & easy to understand operation.
    • Cover any operational work for other countries during team members are in holiday/OOF.
    • Positive involvement for any SaaS operational work for improvement/issue solve.
    • Team weekly report raise to team leaders.
    • Adhoc work request from team leader.

仕事内容

日本におけるSaaSビジネスのオペレーションサポート担当

マイクロソフト クラウドソリューションプロバイダー関連業務とその他Cloud & softwareにおけるE2Eオペレーション運用

(料金表、プロダクト管理、セールス発注、サポート、請求などE2Eオペレーション上の運用管理)

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.