General Information

Req #
Career area:
Tuesday, December 28, 2021
Working time:
Additional Locations: 

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. And we go big. No, not big—huge. 

We’re a US$60 billion revenue Fortune Global 500 company serving customers in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that power (through devices and infrastructure) and empower (through solutions, services and software) millions of customers every day and together create a more inclusive, trustworthy and sustainable digital society for everyone, everywhere. 

The one thing that’s missing? Well… you...

Description and Requirements

The Services project manager will be responsible for managing the overall customer relationship. This role will impact business both internally and externally with overall goals of increasing efficiency and effectiveness of the department thereby increasing customer satisfaction.

General Qualifications: 

Sound business acumen is required along with effective decision making, contract negotiation and management, solution development. Project management and organizational skills to lead end to end solution development. Individual must be an effective communicator, project manager and negotiator. This individual should be an effective individual contributor and team player taking and executing the direction for the team. Strong ethical standards and work ethic.

Major Responsibilities:

• Successfully detect new business opportunities
• Manage all client deliverables within assigned service contracts
• Conduct Regular Incident Reviews
• Monthly Business Reviews
• Customer communication Plan including meeting agendas and minutes, task and escalation tracking
• Work with other departments to maintain and improve customer SLA metrics
• Manage customer satisfaction for high touch customers and customer escalations 
• Meet agreed upon client deliverable schedules and manage client expectations
• Manage appropriate internal and external resources to meet set deadlines
• Refine as necessary- procedures, and documentation processes with approval from Senior Management
• Facilitate customer meetings and teleconferences
• Maintain active communication internally and externally
• Manage multiple projects
• Measure success on maintaining high degree of customer satisfaction 

Position Requirements
Project Management, Service Delivery and partner experience. 

• Knowledge of administration and management principles, specifically in; planning, resource allocation, and coordination of people and resources.
• Strong customer service, interpersonal, and active listening skills.
• Operative active learning skills to understand the implications of new information for both current and future problem-solving and decision-making.
• Project management, time management, and coordination skills to plan, organize, staff, and assist in the overall direction of the department.

Proficiency in Microsoft Office (Word, Excel, Project and PowerPoint). 
Fluent English

Prior experience in a technical environment working with telecommunications, data networking, data storage and technology solutions is a strong plus.