General Information

Req #
WD00017263
Career area:
Data Management and Analytics
Country/Region:
India
State:
Karnataka
City:
BANGALORE
Date:
Monday, December 6, 2021
Working time:
Full-time
Additional Locations: 
* BANGALORE - Karnataka - India

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. And we go big. No, not big—huge. 

We’re a US$60 billion revenue Fortune Global 500 company serving customers in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that power (through devices and infrastructure) and empower (through solutions, services and software) millions of customers every day and together create a more inclusive, trustworthy and sustainable digital society for everyone, everywhere. 

The one thing that’s missing? Well… you...

Description and Requirements

Create

  • Process strategy – Setting out the process that is right for the business, based on overall business objectives. This takes into account the current vs. the ideal process, captures best practices, and plots points on the road map for the journey towards the ideal state.
  • Engage – The key to success is understanding what the business requirements are and then understanding how the processes are currently operating. This is achieved through engagement and asking questions. (eg. How do you do this? What would a better way look like?). You will use your knowledge to unpack complex processes into their components.
  • Service design and process mapping and design – This encompasses process mapping of all global processes within their function, and designing a process that will best suit the business, including the technology solutions needed to support the process.
  • Process improvement – Taking a key role in evaluating the measures needed to improve a process, i.e. an efficiency methodology (like Lean) or a process automation program (like workflow), guiding the program from the evaluation to innovation and implementation.
  • Control assessment - Within the Create phase, critical focus should be on an end-to-end control assessment, evaluating any organizational weaknesses and gaps across the interaction points. If done correctly in this early stage, the BPM can assess and address risk mitigation and related organizational goals in the Deploy and Operate stages. Two distinct elements of control are the need for end-to-end process control assessment by a BPM and the ability to control the process through governance.

Deploy

  • Change management – As and when a change in process occurs, the BPM would lead the communications effort to drive that change, and set up a framework with local managers to oversee the adoption of that change.
  • PMO instigation - This stage would also include critical stakeholder appointment, PMO instigation, key initiative prioritization, resource alignment, and strengthening and reengineering allocation.

Operate

  • Process compliance and control – The BPM should be the “go to” person for any requests for changes to the process.

The operational phase would include specific attention to:

  • Functional silos through governance model execution
  • End-to-end efficiency through continuous process improvement
  • Increased economies of scale leverage
  • End-to-end root issue identification
  • Redesign of the end-to-end process through innovation

* BANGALORE - Karnataka - India