General Information

Req #
WD00098071
Career area:
Information Technology
Country/Region:
Singapore
State:
Central Singapore
City:
SINGAPORE
Date:
Thursday, April 30, 2026
Working time:
Full-time
Additional Locations: 
* Singapore - Central Singapore - Singapore
* Singapore - Central Singapore - SINGAPORE

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers. 

Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Key Responsibilities

  • Rotate between Service Desk and onsite desktop support.
  • Provide timely remote and onsite support for hardware, software, account, and connectivity issues.
  • Manage endpoints using Microsoft Intune (enrollment, configuration, compliance, updates, and policy enforcement).
  • Perform laptop provisioning, imaging, setup, replacement, and decommissioning.
  • Diagnose and resolve hardware issues; coordinate with vendors for warranty and repairs.
  • Support Windows OS, Microsoft 365 applications, and related technologies.
  • Maintain accurate ticketing records and up-to-date documentation.
  • Collaborate with internal teams and vendors to resolve escalated issues.
  • Ensure compliance with IT procedures, security standards, and asset management policies.

Requirements

  • 2–4 years of experience in desktop, end-user, or helpdesk support with onsite exposure.
  • Hands-on experience with Microsoft Intune or similar endpoint management tools.
  • Strong knowledge of Windows OS, Microsoft 365, Entra ID, and basic networking.
  • Experience with ticketing systems (e.g., ServiceNow, Jira).
  • Experience providing remote support using remote access tools.
  • Familiarity with laptop lifecycle management (setup, refresh, repair, asset tracking).
  • Strong communication skills with a customer-focused approach.
  • Good problem-solving skills and ability to work independently.
  • Team player with adaptability and a proactive mindset.
  • Working Hours
  • Service Desk: 0800–1700 or 1000–1900 (staggered shifts)
  • Onsite Support: 0900–1830
  • Preferred Certifications
  • MD-102, AZ-104, ITIL 4, CompTIA A+.
  • SC-900 or AZ-500 is a plus.

Additional Locations: 
* Singapore - Central Singapore - Singapore
* Singapore - Central Singapore - SINGAPORE
* Singapore
* Singapore - Central Singapore
* Singapore - Central Singapore - Singapore , * Singapore - Central Singapore - SINGAPORE
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