Lenovo

Key Responsibilities

Monitoring & First-Level Support

• Monitor Windows Server, Active Directory services, and related infrastructure using enterprise monitoring tools.
• Respond to alerts, perform initial triage, and determine escalation paths based on SOPs.
• Conduct routine Windows system health checks and document findings.

Incident Handling & Escalation

• Act as the first responder during shift for Windows Server or service-related incidents.
• Perform basic troubleshooting (Event Viewer logs review, service status checks, disk/CPU/memory analysis, network connectivity tests).
• Create and update incident tickets with clear and accurate information.
• Escalate promptly to L2 WinTel engineers or vendor support when issues exceed L1 scope.

Operational Tasks

• Support routine operational tasks such as daily health checks, updating and closing ITSM tickets, user account administration (Active Directory), service restarts, backup monitoring, and log collection.
• Assist in Windows Server patching, scheduled maintenance, and system updates under supervision.
• Follow established runbooks for system checks, failover tests, cluster checks, and recovery procedures.

Shift Work

• Perform duties within a rotating 24×7 shift schedule, including nights, weekends, and public holidays.
• Ensure proper handover to the next shift with accurate and complete status updates.

Vendor & Team Collaboration

• Work with internal/customer teams and external vendors to coordinate issue resolution.
• Support implementation tasks and change activities led by senior WinTel engineers.

Required Skills & Experience

• Around 3 years of experience in Windows Server / WinTel system support or operations.
• Basic knowledge of Windows Server administration (2012/2016/2019/2022)
• Understanding of directory services concepts (AD, DNS, DHCP).
• Active Directory basics (user management, OU navigation, group membership, lockout checks)
• OS patching processes
• Storage concepts (LUN usage, disk partitions)
• Monitoring tools and ITSM/ticketing systems.
• Familiarity with ITIL processes.
• Basic scripting knowledge (PowerShell preferred).
• Exposure to virtualization platforms (VMware/Hyper‑V) or cloud environments is a plus.
• MCSA, Windows Server, or equivalent knowledge is advantageous.
• Experience with enterprise server hardware (Dell, HP, Lenovo).
• Singaporean or Singaporean Spouse (if applicable due to security clearance requirements).

Preferred (Good-to-Have) Experience

• Basic familiarity with automation tools (PowerShell DSC, SCCM, Intune).
• Exposure to backup and disaster recovery operations (Veeam, Commvault).

Soft Skills

• Strong communication skills.
• Detail-oriented with a strong sense of responsibility.
• Ability to follow structured procedures accurately.
• Willingness to learn and adapt.
• Strong teamwork and collaboration skills.